E-Commerce Manager

1 day ago

Mohali, Punjab, India Integgral Corporate Services Full time ₹ 3,69,000 - ₹ 5,58,000 per year

Here's a comprehensive Job Description (JD) for an E-commerce Manager:

Job Title: E-commerce Manager

Reports To: Head of Marketing / Director of Sales / CEO

About the Company:

[Company Name] is a [brief description: e.g., leading retail brand, fast-growing e-commerce platform] committed to delivering high-quality products and seamless online shopping experiences to our customers.

Job Summary:

We are seeking an experienced and strategic E-commerce Manager to oversee and drive our online sales channels. The ideal candidate will be responsible for managing the day-to-day operations of our e-commerce platforms, optimizing customer experience, implementing digital marketing strategies, and ensuring overall revenue growth through online sales.

Key Responsibilities:

  • Develop and execute the e-commerce strategy to drive online sales growth and enhance customer engagement.
  • Manage online sales channels including website, marketplaces (Amazon, Flipkart, etc.), and social commerce platforms.
  • Optimize product listings, pricing strategies, promotions, and inventory management to maximize profitability.
  • Monitor website performance, traffic, conversion rates, and customer behavior using analytics tools (Google Analytics, Shopify/ Magento dashboards, etc.).
  • Collaborate with marketing, content, and design teams to implement digital campaigns, SEO, SEM, email marketing, and social media initiatives.
  • Manage customer service processes related to online sales to ensure timely query resolution and excellent customer experience.
  • Coordinate with logistics and operations teams for smooth order fulfillment and supply chain efficiency.
  • Analyze competitors, industry trends, and emerging technologies to identify opportunities for growth and innovation.
  • Prepare regular performance reports, track KPIs, and present actionable insights to senior management.

Qualifications & Skills:

  • Bachelor's degree in Business, Marketing, E-commerce, or a related field; MBA preferred.
  • 3–6 years of experience in e-commerce management, digital marketing, or online retail operations.
  • Strong understanding of e-commerce platforms (Shopify, Magento, WooCommerce, etc.) and online marketplaces.
  • Knowledge of SEO, SEM, PPC, email marketing, and social media advertising.
  • Analytical mindset with experience in data-driven decision-making.
  • Excellent communication, leadership, and project management skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.

Key Performance Indicators (KPIs):

  • Online sales revenue growth
  • Website traffic and conversion rates
  • Customer satisfaction and retention
  • Product listing optimization and marketplace performance
  • ROI on digital marketing campaigns

What We Offer:

  • Competitive salary and performance-based incentives
  • Opportunity to work in a dynamic and growing e-commerce business
  • Learning and development opportunities

Job Types: Full-time, Permanent

Pay: ₹28, ₹46,692.31 per month

Benefits:

  • Health insurance
  • Provident Fund

Experience:

  • E-Commerce: 4 years (Required)
  • Pharmaceutical : 2 years (Required)

Work Location: In person

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