Senior Manager- ServiceNow Platform Technical Architect

2 weeks ago

Hyderabad, Telangana, India Zensar Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities
JOB DESCRIPTION
Solution Architecture & Design

  • Define and implement scalable, performant ServiceNow solutions that align with business needs.
  • Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks.
  • Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements.
  • Customize and implement SRE practices for platform and associated products/applications

Technical Leadership & Governance

  • Provide architectural guidance and technical mentorship to ServiceNow developers and administrators.
  • Conduct code reviews, technical audits, and system performance optimizations.
  • Establish governance policies for instance management, upgrades, and platform security.

Platform Development & Customization

  • Oversee the customization and configuration of ServiceNow applications and modules.
  • Review custom scripts, business rules, UI policies, workflows, and integrations from Service now best practices standpoint
  • Utilize ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs.

Integration & Automation

  • Design and implement integrations with third-party systems using REST, SOAP, LDAP, and MID Server.
  • Optimize workflows and automation using Integration Hub and Orchestration.
  • Ensure seamless data flow between ServiceNow and enterprise applications.

Collaboration & Stakeholder Management

  • Work closely with business analysts, product owners, and IT teams to translate business requirements into technical solutions.
  • Provide expert consultation on ServiceNow capabilities, roadmap, and implementation strategies.
  • -Communicate technical concepts effectively to both technical and non-technical stakeholders.

Platform Maintenance & Upgrades

  • Manage ServiceNow upgrades, patching, and instance performance monitoring.
  • Ensure minimal disruption and adherence to ServiceNow's upgrade best practices.
  • Stay up to date with new ServiceNow releases and features.

Required Qualifications

  • 18-20 years of total software engineering/ IT experience.15+ years of ServiceNow development/Ops & Technical architecture experience.
  • ServiceNow Expertise: Deep understanding of ServiceNow architecture, data model, and development best practices.
  • Development Skills: Proficiency in JavaScript, Glide APIs, Flow Designer, andUI development.
  • Integration Knowledge: Experience with REST, SOAP, JSON, LDAP, OAuth, and integration middleware.
  • Cloud & Security: Understanding of cloud infrastructure, IT security, and compliance frameworks.
  • Certifications:
  • ServiceNow Certified Technical Architect (Must have).
  • ServiceNow Certified System Administrator (CSA),
  • Certified Implementation Specialist (CIS),
  • Certified Application Developer (CAD),

Preferred Qualifications

  • Experience in working in Agile/Scrum environments.
  • Familiarity with ITIL framework and best practices.
  • Strong problem-solving, analytical, and communication skills.

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