Assistant Manager

4 days ago

Salem, Tamil Nadu, India Fairlands Technology Services Full time

The Assistant Manager – Insurance Sales & Operations will be responsible for driving motor insurance sales while also managing end-to-end insurance operations. This role requires strong customer-handling skills, process management, business development ability, and coordination across teams and partners. The ideal candidate should be capable of handling both field sales responsibilities and office-based operational activities efficiently.

Key Responsibilities

1. Insurance Sales & Business Development

  • Generate motor insurance sales through leads, customer walk-ins, dealer networks, and channel partners.
  • Promote motor insurance products to customers and explain benefits, features, premium details, and coverage options.
  • Identify new business opportunities through vehicle dealers, workshops, corporates, and referral channels.
  • Achieve monthly targets for new policy sales, renewals, add-on products, and cross-selling.
  • Build and maintain productive relationships with dealers, agents, and partners.
  • Conduct field visits to dealers/workshops to increase insurance penetration.

2. Insurance Operations

  • Manage policy issuance, renewals, endorsements, and documentation.
  • Verify customer documents and ensure timely and accurate policy generation.
  • Handle customer queries, complaints, and provide after-sales support.
  • Maintain records of all policies, renewals, customer details, and payment data.
  • Coordinate with insurance companies for product updates, premium rates, and underwriting approvals.
  • Ensure accuracy in data entry and compliance with internal processes.

3. Claims Support

  • Assist customers in filing and tracking motor insurance claims.
  • Coordinate with surveyors, workshops, and insurance company claim teams.
  • Ensure transparent and timely claim settlement updates to customers.

4. Compliance & Reporting

  • Ensure adherence to IRDAI regulations and internal company policies.
  • Prepare daily/weekly/monthly reports on sales, renewals, claims, and operational performance.
  • Maintain audit-ready documentation and follow all compliance procedures.

5. Customer Relationship Management

  • Provide excellent customer service to improve customer satisfaction and retention.
  • Maintain long-term relationships with customers for renewals and referrals.
  • Understand customer needs and suggest suitable policy options.

Qualifications & Experience

  • Education: Bachelor's degree (MBA preferred).
  • Experience: 2–5 years in Motor Insurance Sales, Operations, or both.
  • Strong knowledge of motor insurance products, underwriting, and claims.
  • Experience in dealer management or field sales preferred.
  • Excellent communication and customer-handling skills.
  • Proficiency in MS Office (Excel, Word).
  • Ability to manage both field activities and office operations effectively.

Key Skills

  • Motor Insurance Sales
  • Business Development
  • Policy Issuance & Renewals
  • Claims Support & Coordination
  • Customer Relationship Management
  • Dealer & Channel Partner Management
  • Operational Accuracy
  • Compliance Knowledge
  • Reporting & Documentation

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • What is your current salary ?

What is your expected salary ?

Experience:

  • Insurance sales: 2 years (Required)

Location:

  • Salem, Tamil Nadu (Required)

Work Location: In person

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