Process Associate, GBS Operations

5 days ago

Chennai, Tamil Nadu, India APL Logistics Full time
Description

This position is responsible for delivering APLL commitment to key customers, in
meeting day to day operations requirements of the customers.
The position is to ensure documentation requirements of the customers are
compiled in a timely, accurate and complete manner.

Responsibilities

 Ensure and monitor customers' requirements are documented, verified,
and recorded in the Logistics Procedure and Account Matrix profile in to
comply to customers and vendors requirements.
 Ensure vendors documents to customers are delivered in a timely,
accurate and complete manner.
 Liaise and advise customers and vendors of any inaccurate and
incomplete documents that may impact cargo delivery.
 Execute and adhere to customers' service requirements based on
Documentation Instructions of the LPs.
 Problem Resolution – ensure issues are tackled immediately and
escalate to Customer Service Supervisors when there are potential
costs impact
 Continuously intensify relationship to maintain and protect customers.
 Continuously identify service gaps, make recommendations, and
implement solutions to enhance greater customer satisfactions.
 Ensure customers reports are timely and accurate

Qualifications

Bachelors


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