French Language Expert

10 hours ago

Hyderabad, Telangana, India Manning Consulting Full time ₹ 2,00,000 - ₹ 8,00,000 per year

RESPONSIBILITIES & DUTIES

  • Responsible for the order management activities of customer orders into SAP ECC6 system.
  • Receives change- requests and initiates required action for response to customer, including the maintenance of order/customer information files. Communicates changes to the appropriate personnel/departments and to the customer.
  • Receives and timely responds to customer inquiries on order status, changes and follow up.
  • Provides customer service support to the organization by obtaining, analysing, and verifying the accuracy of order information in a timely manner.
  • Process Daily Control reports; Obtain correct approval levels for Samples, Rush Shipments and Less Than Lead-time Order and Order Improvements.
  • Transmit all order changes (delays, etc.) requested by Jindal Films to the customer.
  • Prepares Pro forma- Invoices and follows up on payments (L/C, Draft/Cash before shipment).
  • Receives inquiries from and/or contacts from other departments to resolve a variety of order-related issues.
  • Ensures and provides quality service to both internal and external customers.
  • Conducts follow up phone calls to survey respondents who have concerns or questions.
  • Remind customer of expired call off in writing, involve Sales rep when required (escalate to supervisor when needed).
  • Provides back-up support to other group members in the performance of job duties as required.
  • Timely process complaints for Sales Invoicing corrections.
  • Prepares, generates, and distributes regular reports to appropriate personnel when needed.
  • Attends regular customer service departmental meetings.
  • Coordination and follow up of all requests for documentation/certificates.
  • Support to sales (meeting / customer Visit preparation - critical items - open orders over dues, etc.).

QUALIFICATIONS & SKILLS

  • Strong Interpersonal skills

  • Good Listening skills

  • Strong verbal and written communication skills
  • Dynamic, positive attitude

  • Friendly and compassionate

  • Problem solving skills, Team-Player & Great sense of Flexibility

  • Shows Initiative and pro-activeness, takes the extra step
  • Ability to work under pressure/strong resistance to stress
  • Takes responsibility, shows willingness to grow and eager to learn
  • Task orientation, strive towards results
  • Applies high standards and strong service mind-set
  • Good computer skills including Excel with moderate analytical skills

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