Float Centre Head

5 days ago

Mumbai, Maharashtra, India VLCC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title:
Float Centre Head (CH)

Location:
Mumbai

Department:
Clinics

Reports To:
Cluster Head / Regional Head

Role Purpose

The Float Centre Head is a key leadership role responsible for
driving sales, service excellence, and profitability across multiple VLCC clinics
. Unlike a fixed centre role, the Float CH provides coverage and operational leadership wherever required, ensuring consistency of standards, revenue delivery, and team performance.

Key Responsibilities

Sales & Business Growth

  • Achieve monthly, quarterly, and annual sales targets across Beauty, Slimming, Derma, and Product categories.
  • Ensure enquiry-to-conversion ratios are optimized; drive upselling and cross-selling across verticals.
  • Execute local marketing activities and customer engagement events.

Operational Excellence

  • Ensure adherence to SOPs across all departments (Beauty, Slimming, Derma, Front Office).
  • Drive customer experience metrics – NPS, repeat business, and client retention.
  • Manage stock, billing accuracy, petty cash handling, and centre hygiene standards.

Team Leadership & Development

  • Motivate and guide staff across Beauty, Slimming, and Derma teams.
  • Conduct regular reviews and ensure team alignment with sales and service goals.
  • Act as a mentor, ensuring training implementation and staff engagement.

Customer Relationship Management

  • Handle escalations, ensuring prompt resolution and customer delight.
  • Build long-term client relationships through consultative engagement.
  • Drive referral-based business and word-of-mouth advocacy.

Business Reporting & Compliance

  • Submit daily/weekly/monthly reports to Cluster/Regional leadership.
  • Ensure compliance with company policies, statutory norms, and POSH guidelines.
  • Track competition activities and provide market intelligence.

Key Skills & Attributes

  • Strong sales orientation with proven ability to deliver results.
  • Exceptional people management and customer service skills.
  • Ability to adapt to different centre dynamics and manage multiple teams.
  • Excellent communication, negotiation, and problem-solving abilities.
  • Resilient, process-driven, and able to perform under pressure.

Qualification & Experience

  • Graduate / Postgraduate in Business, Sales, or related field.
  • 6–10 years of experience in Sales & Operations
  • Strong track record in achieving sales targets and driving customer growth.
  • Willingness to travel and adapt to multiple centre environments.

What We Offer

  • Competitive salary + lucrative incentives.
  • Fast-track career growth with 360° exposure in beauty & wellness.
  • Employee benefits: 50% discounts on services, products, courses (for self & family), health insurance, maternity benefits, referral policy, and more.

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