Float Centre Head
3 days ago
Job Title:
Float Centre Head (CH)
Location:
Mumbai
Department:
Clinics
Reports To:
Cluster Head / Regional Head
Role Purpose
The Float Centre Head is a key leadership role responsible for
driving sales, service excellence, and profitability across multiple VLCC clinics
. Unlike a fixed centre role, the Float CH provides coverage and operational leadership wherever required, ensuring consistency of standards, revenue delivery, and team performance.
Key Responsibilities
Sales & Business Growth
- Achieve monthly, quarterly, and annual sales targets across Beauty, Slimming, Derma, and Product categories.
- Ensure enquiry-to-conversion ratios are optimized; drive upselling and cross-selling across verticals.
- Execute local marketing activities and customer engagement events.
Operational Excellence
- Ensure adherence to SOPs across all departments (Beauty, Slimming, Derma, Front Office).
- Drive customer experience metrics – NPS, repeat business, and client retention.
- Manage stock, billing accuracy, petty cash handling, and centre hygiene standards.
Team Leadership & Development
- Motivate and guide staff across Beauty, Slimming, and Derma teams.
- Conduct regular reviews and ensure team alignment with sales and service goals.
- Act as a mentor, ensuring training implementation and staff engagement.
Customer Relationship Management
- Handle escalations, ensuring prompt resolution and customer delight.
- Build long-term client relationships through consultative engagement.
- Drive referral-based business and word-of-mouth advocacy.
Business Reporting & Compliance
- Submit daily/weekly/monthly reports to Cluster/Regional leadership.
- Ensure compliance with company policies, statutory norms, and POSH guidelines.
- Track competition activities and provide market intelligence.
Key Skills & Attributes
- Strong sales orientation with proven ability to deliver results.
- Exceptional people management and customer service skills.
- Ability to adapt to different centre dynamics and manage multiple teams.
- Excellent communication, negotiation, and problem-solving abilities.
- Resilient, process-driven, and able to perform under pressure.
Qualification & Experience
- Graduate / Postgraduate in Business, Sales, or related field.
- 6–10 years of experience in Sales & Operations
- Strong track record in achieving sales targets and driving customer growth.
- Willingness to travel and adapt to multiple centre environments.
What We Offer
- Competitive salary + lucrative incentives.
- Fast-track career growth with 360° exposure in beauty & wellness.
- Employee benefits: 50% discounts on services, products, courses (for self & family), health insurance, maternity benefits, referral policy, and more.
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