Transport Executive

Job Description: Transport Executive

Client:
UBS

Location:
Hyderabad (Aquila & Centaurus)

Department:
Transport Services / Facilities Management

Reports To:
Assistant Manager Transport / Transport Manager

Position Overview

We are seeking a dedicated Transport Executive to support and manage daily transport operations serving UBS employees across Hyderabad's Aquila and Centaurus locations. This role requires an operationally-focused professional who can seamlessly work between both sites, ensuring reliable and efficient transportation services while maintaining high standards of employee satisfaction and operational excellence.

Key Responsibilities

Daily Transport Operations Support

• Support daily transport operations for UBS employees across both locations
• Monitor vehicle schedules, route assignments, and driver deployments
• Coordinate real-time transport adjustments and handle service disruptions
• Track vehicle movements using GPS systems and transport management software
• Manage employee transport requests, route changes, and special arrangements
• Ensure optimal fleet utilization and route efficiency throughout the day

Multi-Location Flexibility

• Operate seamlessly between Aquila and Centaurus locations as per operational needs
• Maintain consistent service standards and operational procedures across both sites
• Support coordination of transport services between locations
• Adapt to varying employee transport patterns and demand at each site
• Facilitate effective communication between transport teams at both locations

Employee Service & Support

• Handle employee transport queries, complaints, and service requests
• Process new transport registrations and route assignments
• Coordinate special transport arrangements for late working employees
• Manage transport-related communications and service updates
• Support employee onboarding with transport orientation and information
• Maintain employee transport databases and contact information

Fleet & Vehicle Coordination

• Monitor vehicle availability, maintenance schedules, and service readiness
• Coordinate with drivers for route optimization and schedule adherence
• Track vehicle performance, fuel consumption, and operational metrics
• Support vehicle inspections and maintenance coordination
• Handle emergency vehicle replacements and backup arrangements
• Ensure vehicles meet safety and cleanliness standards

Vendor & Driver Management

• Coordinate with transport vendors and service providers
• Monitor driver performance, punctuality, and service quality
• Handle driver-related issues, feedback, and performance improvements
• Support vendor compliance with safety and regulatory requirements
• Assist in driver training and orientation programs
• Maintain driver contact databases and communication channels

Transport Booking & Scheduling

• Manage transport booking systems and employee registrations
• Process route changes, cancellations, and temporary transport requests
• Coordinate transport schedules for special events and extended working hours
• Handle ad-hoc transport requirements and emergency situations
• Support transport planning for office events and corporate functions
• Maintain accurate records of transport bookings and utilization

Reporting & Documentation

• Generate daily transport reports and operational summaries
• Track key performance metrics and service quality indicators
• Maintain transport operation logs and incident records
• Support monthly reporting and performance analysis
• Document employee feedback and service improvement suggestions
• Assist in budget tracking and cost management reporting

Safety & Compliance Support

• Support compliance with transport safety regulations and protocols
• Monitor adherence to traffic rules and safety standards
• Handle incident reporting and documentation procedures
• Support driver safety training and awareness programs
• Maintain transport-related permits and compliance documentation
• Assist in emergency response and evacuation transport coordination

Required Qualifications
Education & Experience

• Bachelor's degree in any discipline (Transport Management, Operations, or Business preferred)
• 2-4 years of experience in transport operations, logistics, or fleet management
• Experience in corporate transport services or employee shuttle operations preferred
• Background in coordination roles with customer service exposure
• Knowledge of Hyderabad traffic patterns and routes is advantageous

Core Competencies

Transport Operations Knowledge

• Understanding of transport logistics and fleet management principles
• Knowledge of route planning and optimization techniques
• Familiarity with GPS tracking systems and transport management software
• Understanding of vehicle maintenance and safety requirements
• Basic knowledge of traffic regulations and compliance standards

Operational Skills

• Strong organizational and coordination abilities
• Excellent attention to detail and accuracy in record-keeping
• Ability to multitask and handle multiple priorities simultaneously
• Problem-solving skills and ability to handle operational disruptions
• Time management and ability to work under pressure

Communication & Service Skills

• Good verbal and written communication skills in English
• Proficiency in local languages (Hindi, Telugu) preferred
• Customer service orientation with employee interaction skills
• Ability to handle complaints and resolve issues professionally
• Coordination skills with drivers, vendors, and internal teams

Technical Skills

• Proficiency in MS Office Suite (Excel, Word, Outlook)
• Experience with transport management systems or GPS tracking software
• Basic understanding of fleet management principles
• Knowledge of mobile applications and communication tools
• Data entry and record maintenance capabilities

Key Performance Indicators

• Service Reliability: Support achievement of 95%+ on-time performance
• Employee Satisfaction: Contribute to maintaining satisfaction scores above 4.0/5.0
• Response Time: Address transport requests and issues within defined timelines
• Data Accuracy: Maintain 100% accuracy in transport records and documentation
• Operational Efficiency: Support cost optimization and resource utilization goals
• Compliance: Ensure full adherence to safety and regulatory requirements

Working Conditions & Requirements

• Location Flexibility: Regular rotation between Aquila and Centaurus based on operational requirements
• Working Hours: Extended hours coverage (6:30 AM - 9:30 PM) with roster system
• Physical Requirements: Field visits, vehicle inspections, and coordination activities
• Availability: Flexibility for emergency situations and special event support
• Travel: Movement between locations, vendor sites, and operational areas

Essential Skills & Attributes

• Service-Oriented Approach: Commitment to providing excellent employee transport experience
• Operational Focus: Strong attention to operational details and service delivery
• Adaptability: Comfortable working across different locations and situations
• Team Collaboration: Ability to work effectively with diverse teams and stakeholders
• Reliability: Consistent performance and dependable attendance

Career Development Opportunities

• Progression to Senior Transport Executive or Assistant Manager Transport roles
• Cross-training in facilities management and operations
• Professional development in logistics and transport management
• Leadership development opportunities within the transport team
• Industry certifications and specialized training programs

Compensation & Benefits

• Competitive salary based on experience and qualifications
• Performance-based incentives and recognition programs
• Transportation allowance and fuel reimbursement
• Medical insurance and wellness benefits
• Professional development and training opportunities
• JLL employee benefits and career advancement pathways

Ideal Candidate Profile:
An operationally-focused professional with transport/logistics background, strong coordination skills, and the flexibility to support comprehensive transport operations across multiple locations while ensuring excellent service delivery to employees.