Hiring For Associate Director- Mobilisation&Transition
2 weeks ago
The job responsibilities include:
We are seeking a seasoned and strategic Associate Director to lead the transition of Business Process Outsourcing(BPO), Knowledge Process Outsourcing(KPO), and technology / platform operations. This role is based in India and will be responsible for overseeing a team of transition managers, ensuring seamless migrations, and driving operational excellence. The ideal candidate will have extensive familiarity with financial services, SOX and cyber with proven ability to lead complex, multi-functional transitions across global delivery models.
- Transition Leadership: Lead end-to-end BPO/KPO transitions including due diligence, solution design, planning, execution, and stabilization.
•People Leadership: Manage and mentor a team of transition managers, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement.
•Stakeholder Engagement: Partner with global business leaders, clients, and cross-functional teams to align transition strategies with business goals.
•Lean / AI Transformation: An AI first & value driven mindset to identify lean transformation opportunities to standardize, automate, and innovate during transitions (and beyond) to enhance efficiency and scalability.
•Risk & Compliance Management: Ensure all transitions adhere to contractual, and internal KPMG standards
•Performance Monitoring: Define and track KPIs to measure transition success, operational readiness, and client satisfaction.
Mandatory technical & functional skills
- 12_ years of experience in BPO/KPO operations, with at least 5 years in transition leadership roles.
•Demonstrated experience leading teams and managing large-scale transitions across geographies.
Location- Bangalore
Work Mode- Hybrid
Shift- 11AM to 8PM
Intrested candidates please share the resume with -
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