CEM Presales

2 weeks ago

Delhi, Delhi, India Tata Consultancy Services (TCS) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

CEM Presales

12 to 15+ Years with at least 7 years+ in contact center (Customer Experience) solutions

  • Analyze and understand client requirements and design customized solutions that meet their business needs.

  • Develop and design Customer Experience (CX) solutions that optimize efficiency, increase digital interventions, reduce costs, and improve quality.

  • Understand client transformation needs and design customized solutions.

  • Coordinate and collaborate with Sales/Business Development, Transformation, Bid Management, IT Infra, Pricing and Operations teams to develop best-in-class solutions to meet customer needs.

  • Create compelling pitches to promote value based selling specific to verticals.

  • Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions.

  • Work on the opportunity commercials and create business value for the proposal.

  • Communicate solutions with customers, management, and other stakeholders through proposal defense, solution presentations, meetings and further discussions in person or remotely.

  • Travel to client location (need basis)/TCS locations across India/globally for client meetings, solution workshops and bid war rooms.

  • Create industry specific white papers, point of view and case studies on CX.

Location

NCR

Job Function

BUSINESS PROCESS SERVICES

Role

Lead

Job Id

381871

Desired Skills

Customer Service | Presales

Desired Candidate Profile

Qualifications : BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS MANAGEMENT, MASTER OF BUSINESS ADMINISTRATION, MASTER OF BUSINESS MANAGEMENT

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