International Technical Support Executive

2 weeks ago

Bengaluru, Karnataka, India Solis Hr Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Provide technical support via phone, email, chat, or remote desktop tools to internal users or customers.
  • Troubleshoot and resolve issues related to Windows/macOS operating systems, Microsoft Office 365, network connectivity, and hardware/software installations.
  • Use ticketing systems (e.g., Zendesk, Jira, ServiceNow) to log, track, and escalate incidents according to SLAs.
  • Support remote access tools (e.g., TeamViewer, AnyDesk, VPN setups).
  • Assist with user account management (Active Directory, password resets, permissions).
  • Maintain documentation in the knowledge base and contribute to continuous process improvement.
  • Collaborate with other IT team members and escalate complex issues to Tier 2/3 as needed.

Preferred candidate profile

  • 05 years of experience in a Technical Support, IT Help Desk, or related role.

  • Immediate joiners.

  • Strong knowledge of Windows OS, Microsoft Office 365, and basic networking (TCP/IP, DNS, DHCP).
  • Experience with ticketing systems and remote support tools.
  • Excellent communication skills and a customer-first attitude.
  • Ability to multitask and prioritize in a fast-paced environment.

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