Female Telecallers

2 days ago

Banjara Hills, Telangana, India Vision Prime Services Pvt Ltd Full time ₹ 1,56,000 - ₹ 1,80,000 per year

Job Description – Telecaller / Customer Calling Executive

Job Title: Telecaller

Department: Sales / Customer Support / Operations

Experience: Fresher–2 Years (both acceptable)

Location: (Add location)

Gender: Any

Industry: Facility Management / Services / General Sales ( customize as needed)

Job Summary

The Telecaller will handle outbound and inbound calls, explain company services, generate leads, follow up with customers/clients, and support the sales or operations team. This role requires good communication skills, confidence, and the ability to maintain customer relations.

Key Responsibilities1. Outbound Calling

  • Make outbound calls to potential customers/clients from the given database or leads.
  • Explain the company's services clearly and professionally.
  • Generate interest and fix appointments for the sales/operations team.

2. Inbound Calling

  • Answer incoming calls from customers/clients.
  • Provide correct information about services, pricing, and procedures.
  • Solve basic queries or redirect calls to the concerned department.

3. Lead Generation & Follow-up

  • Maintain follow-up with customers until conversion/closure.
  • Follow the call script and guidelines provided.
  • Track and record customer interactions in CRM/Excel.

4. Coordination & Reporting

  • Coordinate with the sales/operations team for site visits or service requests.
  • Maintain daily call reports:
  • Calls made
  • Leads generated
  • Follow-ups
  • Conversions
  • Share daily/weekly reports with the team leader or manager.

5. Customer Relationship Management

  • Maintain polite and professional communication with callers.
  • Build strong customer relationships to increase repeat business.
  • Handle complaints or feedback

Job Types: Full-time, Permanent

Pay: ₹13, ₹15,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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