Network Support Engineer

2 days ago


Pune, Maharashtra, India Vsynergize AI Full time

We're Hiring: Network Support Engineer

Location:
Pune, India (WFO)

Experience:
1+ Years

Immediate Joiner Only

Key Responsibilities:

  • Provide support for configuring and maintaining networking devices such as 
    Cisco routers

    Peplink devices
    , and 
    Ruckus access points
    .
  • Support the setup and management of 
    DHCP
     and 
    DNS
     servers to handle large-scale networks.
  • Troubleshoot Wi-Fi and networking issues, from connectivity problems to server-related concerns.
  • Manage and monitor Wi-Fi network performance using tools like 
    SolarWinds
     and 
    Nagios
    .
  • Ensure that 
    network security
     measures are in place, including configuring 
    VPNs

    VLANs
    , and secure Wi-Fi access protocols.
  • Update firmware and software for networking equipment, ensuring security patches are applied promptly.
  • Use 
    ticketing tools
     (e.g., 
    Jira

    Zoho

    ServiceNow
    ) for logging and tracking network incidents, service requests, and escalations.

Qualifications:

  • 1-3 years of experience in 
    network support
     or 
    administration
    , particularly with 
    Cisco

    Peplink
    , and 
    Ruckus
     equipment.
  • Experience working with 
    DHCP

    DNS
    , and 
    AAA
     services.
  • Knowledge of basic 
    server management
    ,
    Windows
    .
  • Strong troubleshooting skills with network performance and Wi-Fi connectivity issues.
  • Experience with 
    Wi-Fi security
     and optimization, including 
    WPA3
     and 
    802.1X authentication
    .
  • Experience with 
    ticketing tools
     like 
    Zoho

    ServiceNow
    , or 
    Jira
     to track service tickets and network issues.

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