Spa Receptionist
4 days ago
Designation : Spa Receptionist
The White Door Luxury Spa & Salon – Bandra, Kemps Corner, Worli
1. Front Desk Operations
- Welcome all guests professionally and ensure a luxury-first impression.
- Handle check-ins and check-outs efficiently.
- Maintain cleanliness and presentation of the reception area.
- Ensure smooth guest flow and manage waiting areas gracefully.
2. Appointment Booking & Scheduling (Calls, WhatsApp & Software)
- Handle all incoming calls and WhatsApp enquiries promptly.
- Book, reschedule, and cancel appointments accurately through the spa software.
- Respond to WhatsApp messages within 2–5 minutes during working hours.
- Share service details, therapist availability, pricing, and offers when asked.
- Prevent double-bookings by checking therapist schedules carefully.
- Update last-minute changes immediately to keep the system 100% accurate.
- Send booking confirmations & reminders to reduce no-shows.
- Maintain 98–100% accuracy in the appointment calendar.
3. Customer Service Excellence
- Provide detailed information on services and treatments.
- Handle queries, feedback, and concerns professionally.
- Build strong client relationships across all three branches.
4. Sales & Upselling
- Recommend add-on services, packages, memberships, and retail products.
- Achieve monthly sales and upselling targets.
5. Billing & Cash Handling
- Manage billing accurately through the POS system.
- Handle cash, card, UPI, and gift card transactions responsibly.
- Complete end-of-day cash and report reconciliation.
6. Team & Therapist Coordination
- Communicate all booking details and changes to therapists.
- Coordinate room readiness and treatment timings.
7. Record Keeping & Reporting
- Maintain accurate client records and treatment histories.
- Prepare daily appointment, cancellation, and sales reports.
8. Hygiene & SOP Compliance
- Ensure high hygiene standards at the reception and client areas.
- Follow The White Door Luxury brand SOPs consistently.
Job Types: Full-time, Permanent, Fresher, Internship
Pay: ₹15, ₹30,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
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