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Solution Engineer

3 weeks ago

Bengaluru, Karnataka, India Candor Health Full time

Experience: 3+ years

Work Location: Remote (US-based)


About Candor Health Candor Health is a healthcare intelligence platform that is powering companies with high quality, transparent, and actionable data in the US on doctors, facilities, insurance plans, costs, and more. We believe that providing higher quality, transparent data not only leads to better decisions, but creates greater trust and confidence for the entire healthcare ecosystem. We are getting data from a variety of growing sources including certification boards, booking sites, claims, social media, and others, with human and automated verification. We have built a high quality data set that has been baked off favorably against other healthcare data vendors, including public companies and startups that have been compiling healthcare data for many years. We are backed by some of the most prominent VCs and angels in healthcare who have a track record of building very successful technology companies.


Life at Candor At Candor, everyone is a leader. The areas you own are yours to build and progress. Best ideas win We value a culture where the team not only enjoys working together solving some of the biggest data challenges in the healthcare industry, but also has fun doing it. Building a great company is hard work but work-life balance is also important.

Responsibilities

  • Join client calls to understand unique customer workflows and business requirements

  • Ideate and architect solutions for implementing Candor's healthcare data into client systems

  • Serve as the technical expert explaining our API, flat file exports, and UI capabilities to customers

  • Maintain and update the comprehensive data dictionary and documentation

  • Set up and configure custom data exports tailored to individual client needs

  • Implement last-mile technical solutions to ensure seamless data integration for clients

  • Act as a primary point of contact for clients, coordinating across internal engineering teams

  • Collaborate closely with product, data, and engineering teams to translate customer needs into technical requirements

  • Provide technical consultation during the sales process and post-implementation support

  • Stay up-to-date on healthcare data standards and client integration best practices

  • Create clear technical documentation, integration guides, and solution proposals for stakeholders

  • Troubleshoot integration issues and provide timely resolution to customer technical challenges


Qualifications

  • 3+ years of experience in forward deployed engineering, solutions engineering, technical consulting, or other customer-facing technical roles

  • Proficient in SQL, with experience writing complex queries for data validation, transformation, and troubleshooting

  • Strong background in APIs, data integration, and technical solution design

  • Skilled at explaining complex technical concepts to both technical and non-technical stakeholders

  • Hands-on experience with structured data formats (JSON, CSV, XML) and relational databases

  • Familiarity with CRM systems, data pipelines, and customer success or support platforms

  • Detail-oriented and analytical, with strong problem-solving skills

  • Excellent communication skills with a customer-first mindset; skilled at active listening and translating customer needs into technical solutions

  • Proactive in identifying opportunities for product improvements, technical automation, or enhanced customer outcomes

  • Experience with healthcare workflows, regulatory compliance (e.g., SOC2, CMS), payer systems, provider data, or interoperability standards (e.g., HL7, FHIR) is a plus