Lead - T&S Policy Strategist

6 hours ago

Gurgaon, Haryana, India Taskus Full time ₹ 12,00,000 - ₹ 36,00,000 per year

*Internal Career Level:* P3 (Level 40), Individual contributor

*Reporting to:* Director, Trust & Safety

**Key Responsibilities****

  • Policy Expertise & Guidance: Act as the primary SME for T&S policies, providing clear interpretations, actionable insights, and robust support to operations, quality, and LX teams.
  • Operational Alignment: Collaborate with Operations, Quality and LX to analyze policy effectiveness, identify pain points in application, and recommend practical, action-oriented solutions for improved efficiency and consistency.
  • Client & Stakeholder Consultation: Act as a policy advisor to internal leaders and client contacts. Provide concise recommendations that balance user safety, product goals, and commercial realities.
  • Trend Analysis & Recommendations: Continuously monitor policy application, spot emerging trends or potential issues, and to offer data-driven suggestions or solutions for policy refinement and program enhancement. This may include tracking global regulatory developments and emerging AI to assess how they affect policy design and enforcement.
  • Global Collaboration & Scalability: Collaborate effectively across global, multicultural, and multilingual teams, designing scalable solutions to complex, ambiguous problems that drive positive business outcomes.

**Qualifications****

  • 5+ years of experience in T&S policy, operations, content moderation, or a similar analytical and operational role.
  • Proven ability to create and refine policy in partnership with large-scale operations or BPO environments.
  • Demonstrated experience turning regulatory or legal guidance into frontline-ready SOPs.
  • Outstanding organizational skills, with a proven ability to manage multiple priorities and adapt to changing directions with limited guidance.
  • Demonstrated experience working effectively across global, multicultural, and multilingual teams, solving ambiguous problems and driving scaled solutions.
  • Exceptional attention to detail with a keen ability to spot trends, anticipate potential issues arising from policy application, and offer confident, data-backed solutions.
  • Excellent verbal and written communication skills, with the ability to articulate complex policy concepts clearly and concisely to diverse audiences.

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