Lead - T&S Policy Strategist

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Trust & Safety Policy Strategist

Job Title : Lead - T&S Policy Strategist

Internal Career Level: P3 (Level 40), Individual contributor

Reporting to: Director, Trust & Safety

Location: Remote, PH/IND

Non-billable, budgeted, new headcount

Target Onboarding Date: Aug 1, 2025

About Us: 

Our Trust & Safety Product and Operations team safeguards our clients' platforms, users, and brands. We achieve this by developing cutting-edge tools, optimizing operational workflows, and ensuring the seamless execution of our safety strategies. We work hand-in-hand with Operations, Product, Quality, and Learning Experience (LX) to tackle complex challenges and uphold the highest standards of online trust. We're a team that thrives on collaboration, data-driven decisions, and a shared commitment to excellence.

• Policy Expertise & Guidance: Act as the primary SME for T&S policies, providing clear interpretations, actionable insights, and robust support to operations, quality, and LX teams.

• Operational Alignment: Collaborate with Operations, Quality and LX to analyze policy effectiveness, identify pain points in application, and recommend practical, action-oriented solutions for improved efficiency and consistency.

• Client & Stakeholder Consultation: Act as a policy advisor to internal leaders and client contacts. Provide concise recommendations that balance user safety, product goals, and commercial realities.

• Trend Analysis & Recommendations: Continuously monitor policy application, spot emerging trends or potential issues, and to offer data-driven suggestions or solutions for policy refinement and program enhancement. This may include tracking global regulatory developments and emerging AI to assess how they affect policy design and enforcement.

• Global Collaboration & Scalability: Collaborate effectively across global, multicultural, and multilingual teams, designing scalable solutions to complex, ambiguous problems that drive positive business outcomes.

• 5+ years of experience in T&S policy, operations, content moderation, or a similar analytical and operational role.

• Proven ability to create and refine policy in partnership with large-scale operations or BPO environments.

• Demonstrated experience turning regulatory or legal guidance into frontline-ready SOPs.

• Outstanding organizational skills, with a proven ability to manage multiple priorities and adapt to changing directions with limited guidance.

• Demonstrated experience working effectively across global, multicultural, and multilingual teams, solving ambiguous problems and driving scaled solutions.

• Exceptional attention to detail with a keen ability to spot trends, anticipate potential issues arising from policy application, and offer confident, data-backed solutions.

• Excellent verbal and written communication skills, with the ability to articulate complex policy concepts clearly and concisely to diverse audiences.

Why This Policy Role Matters

In an ever-evolving digital landscape, robust and adaptable Trust & Safety policies are the bedrock of a safe online experience. This role isn't just about writing rules; it's about shaping the future of digital safety. Your work will directly influence our operational efficiency, and ensure we're always at the forefront of online protection. This is an opportunity to make a tangible difference in fostering a safer and more trustworthy digital world.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL