Resale Specialist

7 days ago

Pune, Maharashtra, India Systems Plus Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Location: Pune

Employment Type: full-time

Job Details
Knowledge and Skills
  • Good Communication - verbal and written .
  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
  • Professional customer service skills.
  • Knowledge of company policies, procedures, and forms.
  • Must be able to meet company defined daily production targets.
  • Attention to details & accuracy.
  • Confidentiality and discretion in the performance of all duties and responsibilities.
  • De-escalation and conflict resolution skills.
Job Duties and Responsibilities
  • Communicate requirements and other information to clients including title exceptions.
  • Prepare and review documents for closing and follow up of all escrow transactions.
  • Open orders, complete document preparation to include gathering required information.
  • Attends to inbound and outbound calls from customers, clients, and Associa branches as directed.
  • Acquire all information needed to prepare required documents and escrow instructions from all parties.
  • Resolve internal and external customer questions regarding document orders both via phone and email.
  • Exhibits professional behavior with both internal and external business associates that reflect positively on Associa and is consistent with company policies and practices.
  • Demonstrates excellent flexibility and effective communication skills in their interactions with others.
  • Troubleshoots and answers questions from clients and branch representatives relating to their Community Archives (CA) order.d
  • Identifies and acts upon opportunities to upsell and/or sell additional products to customers.
  • Upload of documents and forms as related to Community Archives operations.
  • Other duties as assigned.

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