Service Desk Engineer
1 week ago
Required Skills & Experience:
- Should have 2-5 years of experience Service Desk experience with strong communication Skill.
- Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot.
- Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools).
- System Admin knowledge on Cloud and On-prem Infrastructure.
- Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure.
- End user issues troubleshooting.
- Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts.
- Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc.
- On-Prem (must know AD, Domain Controller).
- Must know 'Service-Now' and familiar with ITIL process.
- Good interpersonal skills and ability to communicate with the US or Foreign customers following the generic quality metrices.
Preferred Candidate:
- Candidates who has worked in BPO environment are Preferred
- Immediate Joiners
- Experience working with Internal Clients (Preferably US).
Note: Request you to bring your updated CV along with passport size photo.
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