CyberArk L4 Engineer

1 day ago

Pune, Maharashtra, India NMS Consultant Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Description:-

  • L4 technical experts resolve issues that are typically difficult or subtle. L4 engineers participate in management, prioritization, major design and enhancements, major incident activities, problem management, stability analysis, on-call support, etc.
  • These support leaders have specific, deep understanding and expertise in one or two technology platforms (for example, CyberArk, IAM process, Network, Firewall, Windows/Unix Admin etc.).
  • L4 engineers are proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities. Must have prior experience with CyberArk configurations and major enhancement / development with problem solving skills.
  • L4 engineers generally have 10 or more years of relevant experience.

Duties and responsibilities:-

  1. Independent contributor for new demand

  2. Providing solution for customer requirements

  3. Capable of handling & troubleshooting priority incidents

  4. Patching and handling changes

  5. Creating KB's and Technical documentation

  6. Log Analysis on GPAM component servers

  7. Open CyberArk Tickets

  8. Setting up different (test) systems

  9. Open / prolong Firewall Changes

  10. 24/7 On-call Support

  11. Coordination with Engineering Team/ process owners etc.

Must Have:

 BE in Computer Science or equal.

 Business Analyst responsibilities

 Unix and Windows Administration

 Knowledge in networking/CCNA certification

Good to Have:

 Handle general updates and configuration changes/requests

 CyberArk Defender, Sentry - Certification

 DevOps experience – having experience with Dynatrace/Docker/Puppet/Ansible/GIT tools

 PowerShell Scripting knowledge

Key Competencies

 CyberArk PAM and AAM

 IAM, AD

 Networking, LB concepts

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