Customer Success Manager

2 weeks ago


Mumbai, Maharashtra, India airtel Full time

Looking for an experienced Customer Success Manager (CSM) to play a key role as we continue to scale our C-Pass Business

The CSM will work closely with customers and other stakeholders to provide a stellar product experience and to improve upon areas of dissatisfaction. CSM will be owning a broad range of tasks, including user training, handling customer complaints and requests, maintaining ongoing customer relationships, contributing to C-Pass Traffic

Responsibilities

  • Will be directly involved in enabling our partners and internal staff to provide customers with solutions for any issues & concerns. Establish clear client retention goals
  • Promote the value of the product and drive SMS traffic through them.
  • Upsell services and products
  • Promote value through customer experience
  • Assist in creating training courses and educational materials
  • Review customer complaints and concerns with Support and seek to improve the customer experience

Ideal Experience and Skills

  • Professional experience in an external/client-facing role
  • Customer- First Mindset
  • Relationship Management
  • Industry Knowledge
  • Problem Solving
  • Excellent communication and interpersonal skill
  • Strong business acumen with track record of solving business
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)


  • Mumbai, Maharashtra, India Double Ticks Full time

    Job Title: Customer Success Manager Department: Customer Success Company: DoubleTick Location: Mumbai (On-Site) Experience Required: YearsAbout the RoleWe are seeking an experienced Customer Success Manager to lead and mentor a team of Customer Success executives while owning strategic customer relationships. This role requires a...


  • Mumbai, Maharashtra, India One Point Six Technologies Full time

    We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...


  • Mumbai, Maharashtra, India Techific Solutions Full time

    Role DescriptionThis role is for a Customer Success Manager responsible for ensuring customers achieve meaningful value and long-term success from the organization's products or services. In this position, you will serve as a trusted point of contact, supporting customers throughout their journey and helping build strong, lasting relationships.As a Customer...


  • Mumbai, Maharashtra, India dealMYtime Services Pvt Limited Full time

    Role DescriptionThis is a full-time role for a Customer Success Manager located in Mumbai. The Customer Success Manager will focus on ensuring customer satisfaction, building long-term relationships, and improving customer retention. Daily tasks include managing client interactions, understanding customer needs, resolving issues promptly, and fostering...


  • Mumbai, Maharashtra, India Credgenics Full time

    About CredgenicsCredgenics is a leading SaaS-based debt resolution and legal automation platform. We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology.Job SummaryWe are looking for an experienced and proactiveCustomer Success Manager (CSM)to join...


  • Mumbai, Maharashtra, India Netradyne Full time

    Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...


  • Mumbai, Maharashtra, India Netradyne Full time

    Netradyneharnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...

  • Customer Success

    6 days ago


    Mumbai, Maharashtra, India Bandhoo Solutions and Services Pvt Ltd Full time

    Job Title: Customer Success & Account ManagerLocation: Mumbai (Local candidates preferred — Marathi-speaking)Company: Bandhoo Solutions and Services Pvt. Ltd.Employment Type: Full-Time, PermanentAnnual CTC: Up to ₹6,00,000Vacancies: 1About the RoleWe are looking for a proactive and customer-oriented Customer Success & Account Manager to manage client...


  • Mumbai, Maharashtra, India Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...


  • Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Experience- 4 to 7 yearsLocation- Vasai, MumbaiMandatory- Must have handled US and European Clients, with B2B SAAS Experience and Coming from Fintech Industry will be added advantage.We are seeking an experienced and high-performingCustomer Success Managerfrom b2b SaaS Company. Fintech industry. Efforts in theUS and European markets. Excellent comms. Should...