Team Lead

3 days ago

Shillong, Meghalaya, India [24]7 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Prefer from Operations Inbound Sales (International) background.

Job Summary:

Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals.

KRA

  • Plan Schedule SLAs (Service Level Agreements) timely and efficient execution
  • Study and understand data and make data driven decisions to drive performance
  • Maintain and discuss Plans of Action with agents to ensure smooth functioning and meet
  • target Goals
  • Set goals and targets, discuss with team and mobilize resources with a POA (Plan of Action)
  • towards outperformance
  • Conduct complete breakdown analysis on process failures, re-engineer work strategy,
  • functions for better results
  • Set Long term and Short term goals, work out required staffing, training needs, Quality
  • requirements to achieve goals
  • Monitor chats from a holistic perspective, which includes maintaining quality, basic
  • language and product level monitoring and share feedback with agents
  • Plan and carry out coaching conversations with team members to help them improve
  • performance
  • Able to lead Client calls/Calibrations

Job Responsibilities

  • Team Leader for Blended process is the first contact for all the agents and SMEs.
  • Conduct effective pre-shift meetings with the agents to communicate daily goals and other current objectives.
  • Communicate objectives on a daily, hourly and monthly basis to the front line associates.
  • Utilize various techniques to audit individual front line associates to identify needs and opportunities for improvement.
  • Deliver constructive feedback on their skills and performance.
  • Communicate training and policy & procedure issues and needs to suppliers training personnel.
  • Track observed agent performance versus goals on an hourly basis.
  • Motivate and encourage the assigned team of associates.
  • Conduct effective CSR screening interviews, as required or needed.
  • Review and audit all Passive and Negative Survey chats per agent daily (real-time).
  • Supervisor ratio should be a minimum of 1:15 ratio.

  • Quality Assurance Lead

    2 weeks ago

    Shillong, Meghalaya, India Pursuit Software Development Full time

    Job Role : Quality Engineer LeadYears of Experience : 8+ YearsJob Location : Kolkata, Indore, ShillongEducation : Bachelors Degree in Computer Science & Engineering or Similar FieldJob Description : : 1. Lead and drive test automation and SW QA for different components.2. Assist with manual testing for those components that are not easily automated.3. Work...

  • Lead Cement Plant Engineer

    2 weeks ago

    Shillong, Meghalaya, India beBeeMechanical Full time ₹ 40,00,000 - ₹ 50,00,000

    Job OpportunityWe are seeking a skilled Mechanical Engineer to oversee the erection and commissioning of cement plants with thorough knowledge of the manufacturing process.This role requires effective maintenance, including preventive and shut-down maintenance, to minimize downtime.The successful candidate will independently manage shifts, making sound...

  • Principal Technical Lead

    2 weeks ago

    Shillong, Meghalaya, India beBeeEngineering Full time ₹ 5,00,000 - ₹ 8,00,000

    Job Title: Senior Engineering ManagerAbout the RoleWe are seeking an experienced Senior Engineering Manager to lead our engineering team and drive projects forward.Key ResponsibilitiesLead or contribute to equipment, utility, facility improvement projects (e.g. energy efficiency, productivity, environmental compliance, maintenance)Prepare project procurement...

  • Leading Technical Expertise

    2 weeks ago

    Shillong, Meghalaya, India beBeeEngineeringManager Full time ₹ 5,00,000 - ₹ 8,00,000

    Job Title: Engineering ManagerJob SummaryA highly skilled and experienced professional is required to lead the engineering activities, ensuring technical quality and enabling overall site/project objectives.This role involves planning and coordination of maintenance and calibration activities, project execution, and continuous improvement at site level...

  • Lead Cement Industry Process Engineer Position

    2 weeks ago

    Shillong, Meghalaya, India beBeeProcess Full time ₹ 1,50,00,000 - ₹ 2,51,20,000

    Job Opportunity We are seeking an experienced and skilled Sr Process Engineer to join our team. The ideal candidate will have a proven track record in process engineering, with a strong background in cement industry operations. Key Responsibilities: Develop and implement process improvements to increase efficiency and productivity. Collaborate with...

  • Senior Culinary Operations Manager

    2 weeks ago

    Shillong, Meghalaya, India beBeeOperations Full time ₹ 18,00,000 - ₹ 22,50,000

    Job Title: Senior Culinary Operations ManagerA high-profile position that oversees the culinary operations of a prestigious establishment. The ideal candidate will possess exceptional leadership skills, a deep understanding of food preparation and presentation, and the ability to maintain the highest standards of quality and service.About the Role:The Senior...

  • Sales Growth Cluster Leader

    2 weeks ago

    Shillong, Meghalaya, India beBeeLeadership Full time ₹ 97,20,000 - ₹ 1,21,50,000

    Key Sales Leadership PositionRole Overview:Lead bancassurance operations across multiple bank branches within the assigned cluster to ensure consistent service delivery and sales processes.Coach and develop relationship managers and sales personnel across cluster branches to maximize their selling potential and product knowledge.Drive revenue growth targets...

  • Software Quality Assurance Manager

    2 weeks ago

    Shillong, Meghalaya, India beBeeQualityAssuranceLead Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Quality Assurance LeadAbout the RoleWe are seeking a seasoned Quality Assurance Lead to drive our software quality assurance efforts. In this role, you will be responsible for leading and driving test automation and SW QA for different components.ResponsibilitiesLead and drive test automation and SW QA for different components.Assist with manual...

  • Drive Home Connect Operations

    2 weeks ago

    Shillong, Meghalaya, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000

    Home Connect Operations LeadWe are seeking a highly skilled Home Connect Operations Lead to drive our home connect and care operations in assigned territories.This key role will oversee the execution of home connect activities, ensuring zero-defect results.Key Responsibilities:Develop and implement operational strategies to enhance productivity and...

  • Senior Director

    1 week ago

    Shillong, Meghalaya, India beBeeLeadership Full time ₹ 30,00,000 - ₹ 84,00,000

    Job OverviewSenior Director RoleThis leadership position oversees and manages various aspects of our organization, ensuring seamless execution and progress toward our goals.Main ResponsibilitiesThe successful candidate will be responsible for leading cross-functional teams, driving business growth through strategic planning and execution.Key Skills and...