Senior Consultant

We create possibilities that move life and commerce forward

Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you've come to the right place.

Position Description:

• Act as primary support consultant and should be able to independently support one or more medium to large sized customers in connection with Manhattan solutions
• Analyze and proactively troubleshoot and resolve more moderately to high complex issues that arise post-implementation.
• Key activities include client management, issues prioritization, issues resolution, testing, solution delivery, expectation management and client communication.
• Define client needs and develop plan for delivery of solutions. Perform detailed design for customer specific enhancements., write and review test scripts as needed.
• Guide client through system implementation of additional functionality.
• Suggest product improvements based on customer feedback.
• Plan and execute moderately complex projects.
• Mentor other consultants within the team.
• Ability to work closely with technical teams, internal professional services and product engineering team.

Position (Minimum) Requirements:

• Bachelor's or foreign equivalent degree in engineering, science or related technical field
• Needs to demonstrate a proficient level of competence supporting or implementing packaged application software with database troubleshooting or developing in SQL or related relational database
• Must to have Supply Chain domain experience.
• Customer facing experience preferable
• Strong WMS or Supply chain experience
• Atleast 3 years of experience in Enterprise Warehouse Management solution (like Manhattan WMOS, SCALE, JDA/RedPraire, SAP, ORACLE, etc.,)
• Strong analytical skills in trouble shooting issues and providing solutions to customers.
• Good customer handling experience.
• At least 2 year experience in SQL or PL/SQL
• C++, Java/J2EE knowledge will be nice to have.
• Excellent analytical skills to troubleshoot complex issues
• Ability to work independently, learn quickly and be proactive
• Strong Communication skills backed up with strong technical knowledge

Committed to diversity and inclusion

At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.