Lead Assistant Manager
6 days ago
Role & responsibilities
- Develop and implement operational strategies to improve efficiency and productivity.
- Monitor team performance and ensure adherence to service level agreements (SLAs) and company policies
- People Management ,attrition, shrinkage
- Understanding of DSAT, CSAT, SLA, Backoffice work
- Manage day-to-day operations, including resource allocation, budgeting, and process optimization.
- Collaborate with client stakeholders and within organisation to ensure alignment with project goals.
- Analyse performance metrics to identify areas for improvement and implement corrective actions.
- Lead and mentor team members, fostering a culture of continuous improvement and accountability.
Shift Window: US hours
Qualification/Experience of Desired Candidate:
- Bachelors degree in Business Administration, Operations Management, or a related field.
- 7+ years of experience in operations management or related roles.
- Experience of the BPO/Outsourcing process/ Client Management
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