Lead Assistant Manager

21 hours ago


Noida, Uttar Pradesh, India EXL Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Develop and implement operational strategies to improve efficiency and productivity.
  • Monitor team performance and ensure adherence to service level agreements (SLAs) and company policies
  • People Management ,attrition, shrinkage
  • Understanding of DSAT, CSAT, SLA, Backoffice work
  • Manage day-to-day operations, including resource allocation, budgeting, and process optimization.
  • Collaborate with client stakeholders and within organisation to ensure alignment with project goals.
  • Analyse performance metrics to identify areas for improvement and implement corrective actions.
  • Lead and mentor team members, fostering a culture of continuous improvement and accountability.

Shift Window: US hours

Qualification/Experience of Desired Candidate:

  • Bachelors degree in Business Administration, Operations Management, or a related field.
  • 7+ years of experience in operations management or related roles.
  • Experience of the BPO/Outsourcing process/ Client Management


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