Tele Caller Executive

6 days ago

Panchkula, Haryana, India MV Enterprises Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Debt Recovery Telecaller Job Description A Debt Recovery Telecaller is responsible for contacting delinquent customers to collect outstanding payments. This role requires strong communication skills, persistence, and a professional demeanor to effectively resolve payment issues. Responsibilities: * Contact delinquent customers via phone to remind them of outstanding balances * Explain payment terms, due dates, and potential consequences of non-payment * Negotiate payment plans and settlement agreements * Resolve customer inquiries and complaints * Maintain accurate records of customer interactions and payment history * Meet or exceed collection targets * Adhere to all relevant laws and regulations Skills and Qualifications: * Excellent verbal and written communication skills * Strong negotiation and persuasion skills * Patience and persistence * Ability to handle difficult customers and stressful situations * Basic computer skills * Experience in collections or customer service (preferred) Key Responsibilities: * Outbound Calling: Initiate calls to delinquent customers to remind them of outstanding balances. * Debt Collection: Persuade customers to make payments or set up payment plans. * Negotiation: Negotiate with customers to find mutually agreeable payment solutions. * Customer Service: Address customer inquiries and concerns in a professional and empathetic manner. * Record Keeping: Maintain accurate records of customer interactions, payment history, and account status. * Compliance: Adhere to all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA). Key Skills: * Communication Skills: Excellent verbal and written communication skills to effectively convey information and persuade customers. * Interpersonal Skills: Ability to build rapport and establish trust with customers, even in difficult situations. * Problem-Solving Skills: Ability to identify and resolve customer issues and find solutions. * Negotiation Skills: Strong negotiation skills to reach mutually beneficial agreements. * Time Management Skills: Effective time management to prioritize tasks and meet deadlines. * Resilience: Ability to handle rejection and maintain a positive attitude. Additional Considerations: * Industry-Specific Knowledge: Understanding of the specific industry or type of debt being collected. * Legal Compliance: Knowledge of relevant laws and regulations to avoid legal issues. * Ethical Conduct: Adherence to ethical guidelines and practices in debt collection. Benefits: * Competitive salary and commission structure * Opportunities for career advancement * Supportive work environment * Comprehensive training and development programs If you are a highly motivated individual with strong communication and negotiation skills, and a commitment to ethical debt collection practices, we encourage you to apply for this challenging and rewarding position.

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Benefits:

  • Flexible schedule

Education:

  • Secondary(10th Pass) (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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