Network Planning and Support Specialist

1 day ago

Gurgaon, Haryana, India Airtel Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Network.HO>Network.B2B.Service Delivery>Delivery Planning & Support>Airtel Centre - Gurgaon

Key Deliverables
  1. Streamlining and simplifying IOT Operation Processes.
  2. Ensuring customer SR count and MTTR reduction.
  3. Understanding Customer problem and resolution within SLA by coordinating with cross-functional teams (Customer, MS Partners, Mobility Network team etc).
  4. To ensure timely delivery of IOT solution to customer(Private APN creation, Source Pool/Destination pool addition etc)
  5. To ensure Network health and KPIs(PDP SR, Bearer Success Rate, IP pool utilization, node utilization etc) of Dedicated core nodes and shared Mobility infra from IOT perspective and triggering expansion requirement to Product and Planning team.
  6. Migration of Private APNs from legacy core nodes to new dedicated core architecture.
  7. To ensure redundancy of E2E customer solution.
  8. To ensure IOT policy implementation compliance(Data/Voice/SMS selective whitelisting for M2M as per DOT guidelines)
  9. Governance of partner MS team to ensure agreed SLAs are met.
  10. Coordinating with TSG and quality teams for closure of RAN related issues(Site optimization, Data TS addition/Optimization)
  11. Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.
  12. Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance
  13. Identify and Deploy Measures to Improve Service Levels
  14. Develop & Nurture Relationships with relevant people at Client Organization.
  15. Identify opportunities to shore up recurring revenue opportunities
Skills Required
  1. PS core Expertise
  2. Good knowledge of IP/MPBN/MPLS/CS Core/ IMS, PCRF/SMSC.
  3. Good knowledge of E2E GSM and LTE and NBIOT Architecture
  4. Good understanding of IOT ecosystem and architecture.
  5. Excellent collaboration and Execution Skills.
  6. Customer Focus and Customer first attitude
  7. Reasonable Commercial, process and Business Awareness
  8. Perseverance and go getter attitude.
  9. Collaborative relationships building & working
  10. Effective Communication and Impact
  11. Self-Management and Personal Development.
Educational Qualifications
• Engineering degree with MBA (Desirable) or Diploma / Engineering degree.
Work Experience
• 6-8 years of technical operations and Customer Facing experience. Experience LevelSenior Level

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