Team Leader

1 week ago

Bhopal, Madhya Pradesh, India JAES PROJECTS (I) PRIVATE LIMITED Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Job Summary:

The 108 ERC Team Leader is responsible for supervising and coordinating the activities of emergency call agents to ensure prompt and efficient response to emergency calls. The role includes performance monitoring, training support, quality control, and coordination with field response teams (ambulances, police, fire, etc.). The Team Leader ensures that standard operating procedures (SOPs) are followed, call handling is effective, and the team meets performance KPIs.

Key Responsibilities:

  • Supervise and lead a team of Emergency Response Officers (EROs) in handling 108 emergency calls.
  • Monitor real-time call flow and team performance to ensure timely and effective call handling.
  • Ensure adherence to SOPs and quality standards in every emergency call attended.
  • Provide guidance and real-time support to agents dealing with critical or escalated situations.
  • Coordinate with field response teams such as ambulance drivers, EMTs, police, and fire services to ensure effective dispatch and incident resolution.
  • Prepare daily/weekly performance reports and share feedback with the team and management.
  • Conduct regular team briefings and performance reviews.
  • Identify training needs and assist in training and mentoring new or underperforming staff.
  • Ensure availability of required resources, systems, and backups during shifts.
  • Address operational issues such as absenteeism, shift scheduling, and technical escalations.
  • Handle any escalations from callers or stakeholders in a professional manner.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Education:

  • Master's (Required)

Experience:

  • Total: 4 years (Preferred)
  • Team Leader: 1 year (Required)

Work Location: In person

  • Team Leader

    1 week ago

    Bhopal, Madhya Pradesh, India Quess Corp Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Team Leader – Sourcing We're Hiring: Team Leader – Sourcing Experience: 4–6 yrs | Qualification: Graduate (HR preferred) CTC:- Salary hike based on current CTC About the Role:Lead & manage a team of recruiters, drive bulk & field hiring, monitor performance, and ensure timely closures. Skills & Requirements:Strong...

  • Team Leader

    3 days ago

    Bhopal, Madhya Pradesh, India Technotask Business Solutions Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionTechnotask Business Solutions Pvt Ltd, founded in March 2020, is dedicated to transforming customer experiences through innovative omnichannel solutions. With 13 centers across India, Egypt, and the UAE, Technotask has rapidly expanded, serving over 20 global clients across 48 Lines of Business (LOBs). The company boasts diverse industry...

  • Team Leader

    1 week ago

    Bhopal, Madhya Pradesh, India Technotask Business Solutions Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Team Leader What We're Looking For:Excellent English communication skills (V5 or above) Strong leadership & people management abilities Goal-driven with a proactive mindset Capable of motivating and guiding teams toward success Why Join Us:A culture that encourages growth and creativity Supportive team environment Platform to...

  • Team Leader

    2 weeks ago

    Bhopal, Madhya Pradesh, India IGT Solutions Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd., a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company:Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance,...

  • Team Leader – BPO

    1 week ago

    Bhopal, Madhya Pradesh, India Magnum Group Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job Title: Team Leader – BPOLocation: BhopalExperience: 1 years in BPOJob Description:We are looking for a motivated Team Leader to manage and guide a team of customer service agents in a BPO environment. You will be responsible for achieving team targets, ensuring quality service, and supporting team development.Key Responsibilities:Manage day-to-day team...

  • Team Leader Academic

    2 weeks ago

    Bhopal, Madhya Pradesh, India Aaryu Food & Nutritions Pvt Ltd Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    We are hiring a Team Leader – Academic for our reputed institute. The role requires a dynamic and responsible professional who can lead, guide, and support the academic team to achieve excellence.Exp: 1-2 yearsImmediate joiners only applyKey Responsibilities:Supervise and guide academic staff, including teachers and coordinators.Ensure smooth execution of...

  • Team Leader/Supervisor

    1 week ago

    Bhopal, Madhya Pradesh, India Hindustan Field Services Pvt Ltd Full time ₹ 2,64,000 - ₹ 3,60,000 per year

    Ensure 100% manning & field coverage; manage floaters and daily call cycles.Monitor sales performance, implement corrective actions for non-performing stores.Conduct daily briefings, MOC/TDP reporting, and store-level operational audits.Drive team engagement, training, and on-the-job coaching for associates.Maintain store standards, POSM, visibility, and...

  • Team Leading

    1 week ago

    Bhopal, Madhya Pradesh, India TekPillar Full time ₹ 24,00,000 - ₹ 48,00,000 per year

    Job Description Job Detail Job ID: 117856 Career Level: Manager Experience: 2 Years Industry: BFSI Qualifications: Bachelor Degree Position: Team Leader Sales (Madhya Pradesh)Experience: Minimum 2 years in Sales / BFSI / Insurance / Banking sector with team handling exposureQualification: Any Graduate or aboveCTC: Up to 4.00 LPA Incentives...

  • Senior Project Associate

    3 days ago

    Bhopal, Madhya Pradesh, India Peepul Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Location:Chhindwara/Narsinghpur (1), Rewa (1), Shadol (1) Hoshangabad (1), Damoh (1), Ratlam (1), Dhar (1), Jhabua (1) and Gwalior (1)About PeepulPeepul is an education-focused non-profit organisation committed to transforming India's education system and enabling every child to reach their full potential. We work closely with national, state, and local...

  • HR Intern

    5 days ago

    Bhopal, Madhya Pradesh, India HackerKernel Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company DescriptionHackerKernel is a dynamic and forward-thinking team of IT professionals, headquartered in India, with a global presence in the USA, Japan, Australia, and UAE. The company specializes in delivering top-notch IT solutions to startups and multinational corporations. Trusted by over 200 startups and with more than five projects successfully...