Senior Service Engineer

2 weeks ago

Bengaluru, Karnataka, India Indo-German Chamber of Commerce Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  1. Responsible for assembly, commissioning, parameterization and repair of our dosing systems

at our customers sites.

  1. Conduct trainings, educate customers about operating our equipment, periodic maintenance

and provide support for customers on technical issues.

  1. Planning and execution of servicing & commissioning assignments for South India region.

  2. Provide support for our customers during in-house and on-site trials.

  3. Prepare service reports, commissioning reports, trial report, expense reports & database of

existing installations and track their health in South India region.

  1. Responsible for always ensuring complete customer satisfaction by attending to customer

complaints, technical queries related to servicing & maintenance, perform troubleshooting.

  1. Responsible for procuring Spares, Consumables, and AMCs business for the company.

  2. Required to travel throughout India whenever required.

  3. Build and maintain respectful & productive relationships with all stakeholders/business

partners of our company.

  1. Ensure internal process quality and suggest improvements to increase process effectiveness.

  2. Whenever required, help co-ordinate with sales & marketing activities, participation in

exhibitions, establishing first contact with potential customers and acquired enquiries.

Preferred candidate profile

  1. At least 2 years of proven hands-on experience in commissioning, servicing of mechanical &

electrical equipment.

  1. Proven experience in dealing with customers from automotive, auto ancillary and related

industry is required.

  1. Working knowledge of fluid dynamics, pneumatics, control panels and reading electrical

circuits is an added advantage.

  1. High service orientation and willingness to travel.

  2. Should have excellent communication skills (email & telephone); reading, writing & speaking

in English language a must.

  1. Both Tamil and Kannada speaking skills will be an advantage

  2. Should have problem solving attitude and cost-conscious thinking.

  3. Candidate must be highly organized, detail oriented, team player and have positive attitude

towards day-to-day challenges.

  1. Graduate: B.E./B.Tech, Diploma in Electrical, Mechanical or Mechatronics engineering.

  2. Postgraduate: Not a necessity, will be considered as advantage.

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