Quality Manager

2 days ago

Pune, Maharashtra, India AM Infoweb Full time US$ 40,000 - US$ 80,000 per year

Position: Quality Manager

Domain: US, Healthcare

Job Description-

Roles and Responsibilities

  • You will set the path to success by creating reports demonstrating findings that will facilitate design, training, compliance, and operations.
  • Maintain audit productivity, on-time report delivery, and establish realizable deadlines to meet targets.
  • Create an environment measured by quality-based results.
  • Coordinate and assist in the delivery of staff training.
  • Serve as point of contact for quality issues and questions.
  • Prepare Metrics/KPI reports and interact with operations and support groups regarding quality improvements.
  • Provides performance feedback and input to all monitored calls to increase service quality real-time discussion.
  • Attend internal and external call calibration sessions as required.
  • Identify and highlight failure modes in the process, identify unethical practices/behavior, and highlight it to the Quality Manager /Account Manager.
  • Generate the QA reports and communicate the same to the Account Manager/ Higher authority.
  • Report/discuss center-wide opportunities to the Quality Manager/Higher authority.

Desired Candidate Profile

  • Candidate with at least 3+ years of experience as a Quality Manager in a reputed BPO/BPM.
  • He/ she should have Trained /Certified Six Sigma Green Belt Certified.
  • On papers experience of team management in Quality.
  • Should have experience in handling a team of QAs and QLs.
  • Minimum Process Span should be 100+ FTEs.
  • Graduation is Must
  • Preferably from an Insurance or Healthcare background.
  • Candidates having experience in Customer Service can also apply.

Perks and Benefits

  • Fixed US Shifts and Weekend offs

Address: B-3, 3rd Floor, Cerebrum IT Park, Kalyani Nagar, Pune, Maharashtra 411014

  • Quality Engineer

    2 days ago

    Pune, Maharashtra, India TRIGO QUALITY PRODUCTION SERVICES PRIVATE LIMITED Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionToyota Kirloskar Motor embodies the philosophy of continuous improvement (Kaizen) and prioritizes customer satisfaction by delivering high-quality products and services. The company has made a significant impact in the Indian automotive market, with over 1 million Indians being part of the Toyota family. Committed to sustainability, Toyota...

  • Quality Manager

    2 weeks ago

    Pune, Maharashtra, India PUSHPAK STEEL INDUSTRIES PVT LTD Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionPushpak Steel Industries Pvt ltd.Role DescriptionThis is a full-time on-site role for a Quality Manager at PUSHPAK STEEL INDUSTRIES PVT LTD, located in Pune. The Quality Manager will be responsible for overseeing the quality assurance and control processes. This includes daily tasks such as developing and implementing quality management...

  • Quality Manager

    7 days ago

    Pune, Maharashtra, India Evotechbusiness Solutions Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Overview:We are looking for a dedicated and detail-oriented Quality Engineer / Quality Manager to oversee the quality management system, ensure process compliance, and drive continuous improvement initiatives across manufacturing operations. The ideal candidate should have strong technical knowledge of machining processes, quality audits, and team...

  • Quality Manager

    2 days ago

    Pune, Maharashtra, India 361c1f2f-d867-4fd5-afec-fd8dd0d80fe6 Full time ₹ 60,00,000 - ₹ 1,20,00,000 per year

    Company DescriptionOBSC Perfection Ltd. is a leading manufacturer of precision metal components with a diverse portfolio of high-quality engineered products. The company serves primarily top original equipment manufacturers (OEMs) supplying various components to major automotive firms in India. With expertise in advanced manufacturing techniques, including...

  • Quality Manager

    5 days ago

    Pune, Maharashtra, India SpazioLiv Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description: Quality Manager – SpazioLivLocation: PuneIndustry: Interior Design & Execution (B2C)Reporting To: Head of Operations / Project DirectorAbout SpazioLivSpazioLiv is a premium interior design and execution company delivering end-to-end residential interiors with a strong focus on design excellence, timely delivery, and customer satisfaction....

  • Quality Manager

    7 hours ago

    Pune, Maharashtra, India Seinumero Nirman Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

    Currently we are having a HOT VACANCY for Quality Asst. Manager / Quality Manager in automobile industry with experience for 10 to 12 yearsShould have experience in QA / QC / Quality Management, TPM / TQM, NPD APQP / PPAP / FMEA / MSA / SPC, Quality Training, Quality Circle, 7QC tools, POKA YOKE, Kaizen, CMM KnowledgeShould have experience in Customer...

  • Supplier Quality Manager

    4 days ago

    Pune, Maharashtra, India 60e0eaf0-b003-45f0-aaac-45a2920b8930 Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Company DescriptionEnerG Linkage specializes in Contract Manufacturing, Global Sourcing, Project Management, Quality Management Systems, Engineering Services, Supply Chain, Warehouse and Distribution (VMI), and Logistics. The company operates across various process capabilities, including casting, forging, fabrication, machined parts, assemblies, and...

  • Quality Assurance Manager

    2 days ago

    Pune, Maharashtra, India Dhanshree Enterprises LLP Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionDhanshree Enterprises LLP specializes in producing fully finished piston rods for 4-wheelers and tubular parts for shock absorbers. Our expertise extends to Aluminium Pressure Die Casting and precision machining of automotive components.Role DescriptionThis is a full-time on-site role for a Quality Assurance Manager. The Quality Assurance...

  • Manager - Quality

    2 weeks ago

    Pune, Maharashtra, India Ingersoll Rand Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition,...

  • Senior Client Quality Manager/ Client Quality Manager

    2 days ago

    Pune, Maharashtra, India PrimeVigilance Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company DescriptionWe are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and...