Quality Analyst

Job DescriptionApollo Tele health Services is looking for Quality Analyst to join our dynamic team and embark on a rewarding career journey- A Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standardsKey responsibilities include:- Developing and implementing quality control...

Job Title: Quality AnalystWork Location: Oliva Corporate Office, Begumpet, HyderabadEmail for Applications: Roles & Responsibilities:Monitor inbound and outbound calls, chats, and emails to assess service quality.Evaluate interactions using scoring sheets and document findings accurately.Ensure compliance with company policies and regulatory...

1 Year and above as Quality Analyst 3 Years and above in Call Center

Job Title: Quality Analyst US Healthcare (RCM)Location: HyderabadExperience Required: Minimum 1 year in US Healthcare – Revenue Cycle Management (RCM)Transport: Two-way cab facility availableRole Overview:We are seeking a Quality Analyst in the US Healthcare domain (RCM). While you'll begin performing QA responsibilities from Day 1, the official...

Monitor and evaluate voice interactions for quality assurance. Identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Required Candidate profileMinimum 1 year experience as Quality Analyst in International Process. Excellent communication skills in English. Graduation (Mandatory) Call @ / /...

Woven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with each team member—Developer, Business Analyst, Designer, etc.—they ensure quality is thoughtfully examined in both processes and technology. QAs are more than...

Role - Quality Analyst Skills - Call Audits | Chat audits | International Process | QC Tools |RCAExp - Min 2 yrsLoc - HyderabadImmediate joiners OnlyWFO | Both ways Cabs | night shifts |

Department:Quality AssuranceLocation:IndiaDescriptionAt Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver...

About the JobWere changing the way people think about customer service, and we need your helpWere looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.As Quality Assurance Analyst, You...

Role PurposeThe purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfactionDoConduct process quality audits as per planConduct various process audits as per guidelines and SPOs defined in QMSPrepare findings...