Quality Analyst
1 week ago
Role Purpose
The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction
Do
Conduct process quality audits as per plan
Conduct various process audits as per guidelines and SPOs defined in QMS
- Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required
- Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes
Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition
Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks
- Provide insights and process guidance to the projects as per the need
- Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation
- From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team
- Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption
Mandatory Skills: Quality Assurance.
Experience: 5-8 Years.
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