Quality Analyst

Job Title: Quality AnalystWork Location: Oliva Corporate Office, Begumpet, HyderabadEmail for Applications: Roles & Responsibilities:Monitor inbound and outbound calls, chats, and emails to assess service quality.Evaluate interactions using scoring sheets and document findings accurately.Ensure compliance with company policies and regulatory...

Monitor and evaluate voice interactions for quality assurance. Identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Required Candidate profileMinimum 1 year experience as Quality Analyst in International Process. Excellent communication skills in English. Graduation (Mandatory) Call @ / /...

Woven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with each team member—Developer, Business Analyst, Designer, etc.—they ensure quality is thoughtfully examined in both processes and technology. QAs are more than...

Department:Quality AssuranceLocation:IndiaDescriptionAt Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver...

About the JobWere changing the way people think about customer service, and we need your helpWere looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.As Quality Assurance Analyst, You...

Role PurposeThe purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfactionDoConduct process quality audits as per planConduct various process audits as per guidelines and SPOs defined in QMSPrepare findings...

Participate in and/or lead calibration sessions with Client partners, Trainers/Subject Matter Experts, Team Leaders and other Quality Analysts to ensure consistency in scoring and feedback deliveryGenerate regular quality performance reports (e.g., daily, weekly, monthly) highlighting key trends, areas of concern, and opportunities for improvement.Ensure...

Positions:Quality Analyst - Charge Entry-2Job Responsibilities:Meet daily with Team leaders/Supervisor and/or teammates to review previous day quality results.• Highlight potential issues in the operations to management• Work closely with new hires, anyone new to a process, or having difficulty with errors to ensure quality work is produced in future.•...

Role: QA Analyst Experience: 3-5 years Location: HYD (WFO) Timings: 2-11Pm. JD: Position Value Proposition the QA Analyst is responsible for the execution, support, and continuous improvement of quality assurance processes within the DevSecOps department. This role focuses on test planning, code quality enforcement, vulnerability scanning, and release...

Role: QA AnalystExperience: 3-5 yearsLocation: HYD (WFO)Timings: 2-11Pm.JD:Position Value Proposition the QA Analyst is responsible for the execution, support, and continuous improvement of quality assurance processes within the DevSecOps department. This role focuses on test planning, code quality enforcement, vulnerability scanning, and release readiness,...