Business Process Management

Bangalore, Karnataka, India

Date posted

Aug 14, 2025

Job number

1860899

Work site

Up to 100% work from home

Travel

0-25%

Role type

Individual Contributor

Profession

Analytics

Discipline

Business Analytics

Employment type

Full-Time

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are seeking a highly skilled and motivated Business Insights and Visualization Specialist to join our team. The ideal candidate will have a strong background in data analysis, business analytics, storytelling, and data visualization. This role will involve working closely with various stakeholder groups, including data stewards and data owners, to derive actionable business insights and present them in a compelling and visually appealing manner. This data is needed to understand, manage, and operationalize financial and operational performance & value, health metrics and measures, and workforce requirements. You will need to exhibit operational excellence, provide accurate and timely deliverables, and have strong collaboration and communication skills.

This role is flexible in that you can work up to 100% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Education: Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field. A Master's degree is a plus.

Experience: Minimum of 7-10 years of experience in data analysis, data visualization, or a related role Experience working with large datasets and complex data environments.

Experience in Customer Experience & Support and/or BPO environments a plus.

Technical Skills: Proficiency in data analysis tools and programming languages such as SQL, Python, or R. Strong experience with data visualization tools like Power BI, Tableau, or similar.

Analytical Skills: Excellent analytical and problem-solving skills. Ability to interpret complex data and translate it into actionable insights.

Communication Skills: Strong written and verbal communication skills. Ability to present data insights in a clear and compelling manner to diverse audiences.

Collaboration: Proven ability to work effectively in a collaborative team environment. Experience working with cross-functional teams and managing stakeholder and organizational relationships and demands.

Attention to Detail: High level of attention to detail and accuracy in data analysis and visualization.

Data Analysis and Insights: Analyze large datasets to identify trends, patterns, and insights that can drive business decisions. Use statistical methods and data analysis tools to extract meaningful information.

Storytelling with Data: Craft compelling narratives around data insights to effectively communicate findings to both technical and non-technical audiences. Develop presentations and reports that tell a clear and engaging story.

Data Visualization: Create high-quality data visualizations, including charts, graphs, and dashboards, to represent data insights visually. Use tools such as Power BI, or similar, to develop interactive and dynamic visualizations.

Collaboration: Work closely with data stewards, data owners, and other stakeholders to ensure data quality and accuracy. Collaborate with cross-functional teams to understand business needs and translate them into data-driven solutions.

Reporting and Documentation: Develop and maintain comprehensive documentation of data analysis processes, methodologies, and findings. Create and deliver regular reports to stakeholders.

Continuous Improvement: Stay up-to-date with the latest trends and best practices in data analysis, visualization, and storytelling. Continuously seek opportunities to improve data processes and visualization techniques.

Security: Ensure our data access & availability through dashboards, scorecards, and other reporting sources is compliant with Microsoft security & privacy standards

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Industry leading healthcare

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Educational resources

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Discounts on products and services

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Savings and investments

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Maternity and paternity leave

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Generous time away

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Giving programs

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Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.