CSA (Customer Service Associate)

2 weeks ago

Cochin, Kerala, India Nika Online PVT LTD Full time ₹ 84,000 - ₹ 2,40,000 per year

We are looking for smart and energetic female candidates for the post of relationship executive.

Responsibilities :

  • Building rapport and relationships with customers to foster loyalty and repeat business
  • Building and maintaining profitable relationships with key customers.
  • Resolve customer complaints quickly and efficiently.
  • Upgrade product knowledge. Lead generation through various sources.
  • Connect through messages/calls/in mail with prospective clients to map their requirements. Performs other related duties as assigned.
  • Adhere to company policies, procedures, culture, and business values.
  • Achieve individual sales goals.
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills and the ability to find creative solutions to customer problems
  • Ability to multitask and prioritize effectively
  • A passion for delivering excellent customer service.

Requirements :

  • Female candidates only
  • Qualification : plus two and above
  • Technical skills : Basic computer knowledge
  • Tele calling experience in matrimony will be an added advantage

Salary best in the Industry and attractive incentive packages

Working time : Mon to sat 9:30am to 5:30pm

Job Types: Full-time, Permanent

Pay: ₹10, ₹16,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Provident Fund

Work Location: In person

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