Solutions Manager

Who are we?

Whatfix is a leading global B2B SaaS provider and the largest pure-play digital adoption platform (DAP). Whatfix empower organizations to maximize the ROI of their digital investments by tailoring it for the needs of each unique user.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category. Their product suite offers three powerful tools: Digital adoption to help users right within any software, no-code Product Analytics to uncover and resolve adoption gaps, and Mirror for application simulation, driving safe, hands-on learning in software replicas.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.

Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfix's leadership is consistently recognized across top industry analysts and business rankings:

• Only DAP to be recognized as a "Leader" across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the "Top 50 Indian Software Companies" as per G2 Best Software Awards.
• Named a Gartner Customers' Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
• Stevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees. Won the 2025 AI
• Breakthrough Award in the Overall AI-based Analytics Solution of the Year category
• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year
• Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
• What do you get to do?
• Collaborate with experienced cross-functional teams to conceive, design, and bring innovative products and solutions to market.
• Develop and implement a comprehensive Solution R&D strategy aligned with the company's goals and objectives. Identify research areas, define project scopes, and prioritize R&D initiatives based on market trends, customer needs, and technological advancements.
• Customers will use WF solution products to expedite their digital adoption journey. You need to research customer needs related to digital adoption of business processes, design & develop product features, implement integrations with other software systems and do optimization related to performance, security, and data integrity.
• Lead and manage multiple projects concurrently. Define project goals, timelines, and resource requirements. Allocate resources effectively and ensure projects are executed within budget and on schedule. Monitor progress, identify risks, and implement mitigation strategies to ensure successful project completion.
• Provide technical leadership and guidance to a team of Solution engineers. Foster a collaborative and innovative work environment, encouraging creativity, knowledge sharing, and continuous learning. Set clear expectations, mentor team members, and promote professional growth and development.
• Drive innovation by conceptualizing and developing new Solution products, technologies, or processes. Conduct feasibility studies, market research, and technical assessments to identify opportunities for innovation.
• Lead technical engagements for a variety of clients including process design, implementation lifecycle support, and project reviews.
• Stay abreast of emerging technologies, industry trends, and competitive landscape. Evaluate new technologies, tools, and methodologies relevant to the company's R&D efforts. Make recommendations on technology adoption, partnerships, or collaborations that can enhance the company's R&D capabilities and competitiveness.
• Design and code the right solutions starting with broadly defined problems.
• Facilitate Agile ceremonies like sprint planning and retrospectives to optimize workflow, improve productivity, and adapt to changing requirements.
• Provide hands-on technical guidance, ensuring architectural and design decisions adhere to best practices.
• Oversee the implementation of robust quality assurance strategies, including code reviews, automated testing, and CI/CD practices.
• Drive existing and new product feature adoption across Customers and GTM teams.
• Respond to the customer escalation for technical issues relating to solution product and coordinate with Professional Services, Engineering, and Product teams to provide resolution.
• Oversee the recruitment, onboarding, and professional development of team members.
• What you need to have/ bring to the table:
• Bachelor's or Master's Degree in Computer Science, Computer Engineering, or related field at time of application
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Excellent communication, collaboration & mentoring skills.
• Ability to work independently and as part of a team
• Comfortable with ambiguity and time spent outside of comfort zone acquiring new skills
• Flexible in a fast-paced dynamic environment with shifting roles and responsibilities.
• 9+ years of experience in developing and delivering solutions. Experience related to SAAS solution development is preferred. Experience in leading and mentoring teams in designing, developing, deploying, implementing and maintaining solutions/products.
• Proficient in development technologies : Javascript, CSS, HTML, Java. Proven experience in API development and integration, with a strong understanding of RESTful APIs. Solid understanding of database systems, data formats (e.g., JSON, XML), and API security/authentication protocols (e.g., OAuth, JWT). Familiarity with cloud platforms, such as AWS or Azure, and experience in deploying and managing solutions in cloud environments. Exposure to data stores: Cassandra, Elastic search and redshift. is preferred
• Leadership & Team Management: Proven ability to lead and mentor a diverse development team. Experience in hiring, training, and building a cohesive, high-performing group.
• Note:
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
• At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
• In any situation that requires additional flexibility, we're open to considering exceptions on a case-by-case basis to ensure you're supported in managing both work and life seamlessly.