Operations Executive

1 week ago

Delhi, Delhi, India Services International Full time ₹ 4,80,000 - ₹ 7,20,000 per year

Company Profile

Services International (SI) renders its services towards providing the most feasible business platform — Exhibitions & Conferences. SI hosts a diverse portfolio of leading trade exhibitions across industries such as Printing, Fire, Coating, Ceramics, Transport Security, Security, Organic & Natural Food, Wellness, Herbal, Machine & Tools, Hardware, Designer Clothing, and Jewellery, among others.

Our strength lies in understanding industry needs and delivering value through professional expertise, strategic execution, and multidimensional activities. With a focus on innovation and excellence, our exhibitions are recognized as reliable and result-oriented business platforms.

Key Responsibilities

Operational Strategy & Process Management

  • Develop and implement process improvement strategies to enhance operational efficiency and productivity.
  • Oversee end-to-end workflow management across departments to ensure seamless execution of business operations.
  • Standardize procedures, monitor KPIs, and ensure alignment with organizational goals.

Resource & Team Management

  • Lead and mentor a cross-functional team to achieve operational excellence.
  • Plan and allocate manpower, materials, and financial resources effectively to meet project deadlines.
  • Drive performance management, team development, and continuous improvement initiatives.

Vendor & Partner Coordination

  • Manage relationships with key vendors, suppliers, and service providers.
  • Negotiate contracts, monitor service levels, and ensure timely procurement and delivery.
  • Evaluate vendor performance and identify cost-optimization opportunities.

Data Analysis & Reporting

  • Analyze operational metrics, prepare performance dashboards, and present insights to management.
  • Forecast operational requirements and support decision-making through data-driven recommendations.

Customer Experience & Stakeholder Communication

  • Ensure customer satisfaction through prompt resolution of queries, effective coordination, and service excellence.
  • Collaborate with internal departments (sales, marketing, finance, logistics) for smooth event and exhibition operations.

Compliance & Quality Assurance

  • Enforce adherence to company policies, legal guidelines, and industry standards.
  • Monitor compliance with safety, procurement, and financial protocols.

Qualifications

  • Bachelor's degree in Business Administration, Operations Management, or a related field (Master's preferred).
  • 10–12 years of progressive experience in operations, administration, or event management — preferably within exhibitions, conferences, or service industries.
  • Proven track record of team leadership, vendor management, and process optimization.
  • Proficiency in Microsoft Office Suite, ERP systems (e.g., SAP, Oracle), and data analytics tools.
  • Strong strategic thinking, analytical, and communication skills.
  • Certification in Project Management

Job Type: Full-time

Pay: ₹40, ₹60,000.00 per month

Work Location: In person

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