ERP & Automation Support Specialist

1 week ago

Pune, Maharashtra, India Gudah Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Overview:

Provide logic-driven, expert-level support for IFS ERP transactions, handling everything from basic tasks

to highly complex issues. This role also involves supporting key applications such as DocuSign, Power BI,

PL/SQL, OpenAI tools and automation platforms like Zapier, n8n, and Power Automate. Ideal candidates

stay current with technology updates and thrive in a global, multi-shift environment.

Key Roles and Responsibilities:

  • Resolve severe-complexity support tickets related to IFS ERPincluding transaction

workflows, user authorizations, data integrations and reporting logic.

  • Provide expert support for automation and analytics tools, specifically:
  • DocuSign digital signature workflows.
  • Power BI reporting integrations with IFS ERP, including iFrame embedding in IFS

Cloud/Aurena Web Client.

  • Script-based troubleshooting using PL/SQL or equivalent.
  • OpenAI tools (e.g., ChatGPT, RAG systems) for support automation and knowledge

management.

  • Automation platforms such as Zapier, n8n, and especially Power Automate, with

proven capability to integrate with IFS via SOAP Gateway or custom APIs .

  • Keep systems updated with the latest patches, releases, and enhancements for IFS and

associated tools.

  • Manage rotating global support shifts to ensure seamless operation across Romania, China,

and India.

  • Document incident root causes, solutions, and maintain accurate knowledge base articles and

guides.

  • Escalate unresolved or mission-critical issues to Level3 support while ensuring clear

communication and SLA adherence.

Required Skills:

  • Language Proficiency: Fluent in English (written & verbal); other languages are a plus.
  • IFS ERP: Minimum 3 years of experience in support or administration, handling transaction

configurations, integrations, user roles and workflows.

  • DocuSign: Experience configuring and troubleshooting electronic signature workflows.
  • Power BI: Practical experience embedding or integrating Power BI dashboards with IFS Cloud or

IFS Applications (IEE)

  • PL/SQL: Solid database scripting skills for diagnostics and data operations.
  • AI Tools: Familiarity with OpenAI technologies or RAG-style automation.
  • Automation Platforms: Hands-on experience with Zapier, n8n, and Power Automate, including

building flows that connect with IFS Cloud through SOAP Gateway or REST APIs.

  • Shift Experience: Proven ability to operate in a rotating-shift setup across multiple time zones.
  • Soft Skills: Excellent analytical thinking, strong documentation, customer service orientation,

and communication skills.

Preferred Qualifications

  • Experience with IFS Cloud, data migration projects or IFS reporting tools.
  • Familiarity with ITSM platforms like ServiceNow or Jira.
  • Prior involvement with AI-powered service desks or RAG-based support systems.
  • Recognized for proactive problem ownership, SLA focus and quality-driven support

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