ServiceNow Developer IV

Company Introduction

Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.

Job DescriptionAs a Senior ServiceNow Developer, you will be responsible for designing, developing, and implementing enterprise-grade ServiceNow solutions while bridging the gap between technical development and business strategy. You will work closely with stakeholders to understand requirements and translate them into technical solutions. This role requires deep expertise in the ServiceNow platform, strong business acumen, and the ability to gather, assess, and translate complex requirements into scalable, automated solutions aligned with organizational goals.Roles & Responsibilities

ESSENTIAL DUTIES:

• Architect, develop, and maintain ServiceNow applications, modules, and integrations.
• Collaborate with business analysts and stakeholders to gather, analyze, and validate requirements.
• Translate business needs into technical specifications and workflows.
• Lead quality assurance efforts including test planning, execution, and defect resolution.
• Mentor junior developers and ensure adherence to coding and documentation standards.
• Perform system administration tasks including user access, security roles, and platform upgrades.
• Conduct code reviews and enforce best practices in development and testing.
• Stay current with ServiceNow releases and recommend enhancements to improve platform capabilities.

KEY Responsibilities:

•  Design, develop, and customize ServiceNow applications across modules such as ITSM, ITOM, HRSD, IRM/GRC, CSM, and more.
• Build complex workflows, business rules, UI policies, data policies, client/server scripts, and automation rules using Flow Designer.
• Develop robust integrations using REST/SOAP APIs, MID Servers, Integration Hub, and third-party connectors (e.g., Microsoft, AWS, Azure, Jira, etc.).
• Maintain and enhance ServiceNow CMDB health and discovery capabilities using ITOM modules.
• Lead DevOps implementation for ServiceNow (CI/CD pipelines, Automated Testing Framework (ATF), Git integration).
•  Act as a liaison between business stakeholders and technical teams; translate functional needs into technical specifications and solutions.
• Conduct workshops and requirement-gathering sessions with cross-functional teams to align platform features with business outcomes.
•  Identify gaps, inefficiencies, and opportunities for process improvement through automation and digitization using the ServiceNow platform.
• Create and manage roadmaps, backlog grooming, and user story documentation within Agile/Scrum frameworks.
• Prepare detailed documentation for workflows, architecture diagrams, data models, and user guides.
• Ensure platform compliance with IT security, data privacy, and audit requirements.

Eligibility

REQUIRED QUALIFICATIONS:

• Bachelor's degree in computer science, Information Systems, or a related technical field, or equivalent years of hands-on experience.
• Strong communication skills
• 8+ years of progressive experience in ServiceNow development and platform architecture.
• Hands-on experience with ITSM, ITOM, IRM/GRC, HRSD, CSM, and/or custom scoped applications.
• Proven experience in Agile or Scrum methodology.
• Strong scripting skills in JavaScript, Glide API, and knowledge of front-end technologies (HTML, CSS, AngularJS).
• Advanced integration experience using Integration Hub, REST/SOAP, OAuth2, and MID servers.
• Excellent written and verbal communication skills, with the ability to interact confidently with stakeholders and executives.
• Strong problem-solving skills and a proactive approach to platform improvements.

DESIRABLE / CERTIFICATIONS:

• ServiceNow Certified System Administrator (CSA) – Mandatory
• Certified Application Developer (CAD) – Preferred
• Certified Implementation Specialist (ITSM / ITOM / GRC / HRSD) – Highly Preferred
• Certified Agile Business Analyst or CBAP (IIBA) – Plus
• Exposure to AI Search, Virtual Agent, Performance Analytics, and Predictive Intelligence
• Familiarity with ServiceNow App Engine Studio, UI Builder, and Workspaces
• Understanding of data modeling, process automation, and platform scalability strategies

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

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