Vice President, Client Operations Manager

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Vice President, Client Operations Manager to join our Global Sanctions Operations team. This role is located in Chennai

In this role, you'll make an impact in the following ways:

• Serve as the primary point of contact for clients and client service teams regarding sanctions-related inquiries and issues. Provide timely and accurate information to clients, ensuring their needs are met and concerns are addressed.
• Drive proactive client experience and client service deliverables to show consistent improvement in the service metrics
• Identify opportunities for process improvements and work with the team to implement changes that enhance efficiency and client satisfaction.
• Maintain detailed records of all client interactions and sanctions-related activities. Prepare regular reports on compliance activities and client service metrics.
• Ensuring best in class execution of BAU by identifying suspect and referring or escalating in a timely manner. Publishing of periodic metrics and tracking reasons for deviation from agreed levels.
• Ensure Screening Payments/SWIFT Messages in accordance with Sanctions screening policies, procedures, and practices to ensure compliance with laws and regulations.
• Constant and regular review of processes and performance with a focus on improving departmental competencies / KPIs.
• Review staffing and volume trends to ensure the optimal capacity plan is in place.
• Monitor and report shift and site/ shift performance by developing an environment of continuous focus on quantifiable productivity and quality.
• Constant and regular reviews for direct reports by setting expectations regarding proper direction that leads to accountability. Develop and lead a team that is responsive to dynamic organizational and operational changes.
• Interfacing with multiple functional areas (Audit/Ops/QA/Tech), Clients, Internal/External Customers and Compliance for effective functioning of process.
• Identify opportunities for process efficiencies & implement solutions in a controlled manner
• Participate or lead other sanctions Screening or Line of business aligned initiatives as necessary
• Manage and execute complex projects and ensure that project deliverables are met with the appropriate due diligence and system integration.
• Responsible for the overall Performance Management and Talent Review process.
• Exhibit effective communication with key stakeholders by exercising good judgment with a degree of confidentiality.

To be successful in this role, we're seeking the following:

• 7+ years of work experience in same or similar role is required
• Prior experience and working knowledge of compliance /sanctions screening is mandatory (Working/Expert Knowledge of SWIFTS & international payment conventions & practices is an advantage).
• Data Analysis and Visualization skills will be an added advantage
• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time.
• Excellent interpersonal skills necessary to work effectively with colleagues and senior management.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
• Excellent written & oral communication skills with strong analytical skills
• Sound understanding of risk management, audit methodologies & Fund Transfer Guidelines. the site and across the business
• Proven ability to build strong business relationships within A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate
• Knowledge of MS Access, Excel, PowerPoint, and Word

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Here's a Few Of Our Recent Awards

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.