
Front Desk Executive
2 weeks ago
�� Location: [Insert City] | �� Full-Time
Job Summary
As the first point of contact for clients and visitors, the Front Desk Manager plays a vital role in shaping the customer experience at our center. This role goes beyond reception duties—it includes appointment management, client engagement, scheduling coordination, housekeeping oversight, and basic billing functions. A calm, professional demeanor, attention to detail, and a customer-first attitude are essential for success.
Key Responsibilities
Front Desk Operations & Client Engagement
· Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment.
· Handle walk-in inquiries and manage waiting areas for optimal comfort.
· Manage appointment bookings, cancellations, and rescheduling through internal systems.
· Ensure a positive customer experience throughout the client journey.
· Support client retention efforts through personalized engagement and timely follow-ups.
Scheduling & Coordination
· Coordinate treatment schedules with doctors, therapists, and wellness consultants.
· Send timely reminders for therapy appointments and follow-up consultations.
· Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.
· Communicate with Ashram Admin and external partners/vendors where applicable.
Housekeeping & Facility Oversight
· Supervise housekeeping activities to maintain a clean, serene, and functional environment.
· Maintain and track inventory of therapy consumables and center supplies.
· Coordinate with vendors for regular procurement and service requirements.
Communication & Client Support
· Answer incoming calls, emails, and messages professionally and promptly.
· Getting testimonials from clients (google reviews, video and text testimonials)
· Address client queries and feedback with empathy and clarity.
· Maintain updated client records, therapy registers, and service logs.
Sales Support & Billing
· Guide clients on wellness services, therapy packages, and benefits.
· Support upselling of wellness plans, memberships, and retail products.
· Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.
Preferred Skills & Qualities
· Excellent verbal and written communication skills.
· Organized, proactive, and customer-focused mindset.
· Comfortable using basic software for scheduling and billing.
· Prior experience in wellness, hospitality, or healthcare front office roles preferred.
Job Type: Full-time
Pay: ₹15, ₹30,058.49 per month
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
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