SR Operations Executive/Sr Ex Operations

19 hours ago

Hyderabad, Telangana, India Blue Dart Full time ₹ 9,00,000 - ₹ 12,00,000 per year

SR Operations Executive/Sr Ex Operations (PUD)
Job Title
Operations Executive/Sr Ex - Operations
Function
Regional Business
Reporting to
PUD / Distribution Center Head

  • Purpose

Responsible for ensuring timely pickup of Surface and Apex shipments from the customers and connecting them onto the network as per the set cut offs

  • Key Responsibilities

Responsibilities
Operational

  • Supervise daily outbound activities for Apex/ Surface operations at the PUD/ Distribution Center to ensure timely and accurate pickups from customers
  • Ensure adherence to the operational workflows and standard operating procedures (SOPs) at the PUD/DC for all Pick-up related activities
  • Conduct daily staff briefings, including communication regarding any operational changes, route changes, heavy loads etc
  • Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times
  • Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, telephone & overall monitoring of staff wise productivity
  • Ensure timely pickups from call center customers (cash customers) and receipt of shipments from channel partners including RSPs, ESAs and Consolidators
  • Ensure collection of appropriate documents from customers for regulatory purposes (octroi, sales tax, etc.) along with the picked-up shipments
  • Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback
  • Ensure timely and correct data capture for all pickups
  • Ensure timely deposit of the cash sales amount and octroi collected to accounts
  • Coordinate with Fleet Team at the PUD/ DC to ensure availability of sufficient vehicles for Pick-ups
  • Supervise the vehicle placement at bays and monitor the carting/ loading process
  • Supervise and ensure accurate tally processes for pick up shipments
  • Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments
  • Ensure timely and accurate documentation for all outbound loads prior to the scheduled network connections
  • Ensure safe handling of all shipments at the PUD/DC; Handle security exceptions in the service center along with the security team
  • Monitor performance of Pick-up Staff and ensure conduct of trainings for them, in line with the training programmes designed centrally

People

  • Provide direction, guidance and support to the employees to help them discharge their duties effectively
  • Ensure capability building for the team
  • Key Result Areas and Key Performance Indicators

S.No
Key Result Areas
Key Performance Indicators
Drive service quality and excellence in the PUD/ DC in terms of pick-ups

  • % Adherence to committed pick-up timings
  • Regular pickups
  • Cash pickups
  • Timely connectivity of outbound loads to the Hub (% compliance)
  • Air Hub
  • Ground Hub
  • Ensure accuracy in data capture (% compliance)
  • Achievement of target NPS Scores for the PUD/DC
  • Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit

Drive Operations Process Efficiency and capability

  • % increase in operational productivity in the PUD / DC (measured as shipments/ employee or tonnage/ employee)

Ensure Performance Driven Culture

  • Adherence to Performance Management system timelines and guidelines

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