
Senior Executive – EPFO Operations
2 weeks ago
Company Description
At
Deloitte,
we believe we have a responsibility to be a force for good and lead the way on the increasingly complex challenges society faces.
World
Impact
is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a more sustainable and inclusive world.
Role Description: Senior Executive – EPFO Operations & Employee Engagement
Specific skills: India Provident fund specialization
with
excellent communication skills
Salary: 5-6.5L
Location: Goregon/ Powai/ Malad (Mumbai)
We are seeking highly motivated and detail-oriented professionals to support a client engagement focused on EPFO operations, employee KYC, and regulatory documentation. This is a one-year, full-time, on-site assignment based out of the client's office in Mumbai. Candidates will play a key role in liaising with employees, regulators, and financial institutions to ensure compliance and timely documentation.
Key Responsibilities:
1. Employee Engagement & KYC Support:
- Follow up with current and former employees to complete KYC formalities on the EPFO portal.
- Provide assistance and guidance to employees facing challenges in updating EPFO records.
2. Regulatory Liaison:
- Coordinate with EPFO and other statutory authorities for gathering information, status updates, and required approvals.
- Track communication and submissions to ensure timely regulatory compliance.
3. Banking & Investment KYC:
- Facilitate and monitor the completion of KYC for trust banking and investment-related activities.
- Collaborate with banks and fund managers to resolve discrepancies or pending items.
4. Documentation & Reporting:
- Prepare accumulation statements in accordance with the EPFO Standard Operating Procedures (SOPs).
- Support in preparing regulatory submissions and audit documentation.
- Maintain accurate and updated records of all interactions and actions.
Required Skills :
- Communicate with employees/former employees verbally and in writing to resolve general to complex inquiries.
- Closely adhere to procedures to complete all call and case tracking actions needed to record interactions.
- Follow guidelines to process Benefits related transactions/activities
- Meet service level, quality, and productivity metrics as outlined on scorecards
- Follow all established processes, policies, company guidelines and regulations
Qualifications
- Graduate/Postgraduate with 2–5 years of relevant experience in payroll operations, employee benefits, or EPFO-related work.
- Sound understanding of EPFO procedures, KYC norms, and compliance frameworks.
- Strong verbal and written communication skills.
- Ability to engage with multiple stakeholders including employees, clients, and government authorities.
- Proficiency in MS Excel, Word, and general documentation.
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