Senior Technical Analyst

Location: IN - Bangalore 24/7 | Job-ID: | Contract type: Standard | Business Unit: Technicians

Life on the team

A fantastic opportunity has arisen for a technical role to join Computacenter's dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.You'll get to work with some of the most talented and passionate people in the business. You'll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.This role will be primarily focused on delivering a BAU / Project services within a shared service delivery model.With open access to thought leaders and major industry players you'll get exposure to leading edge technologies which will enable you to advance your skills.

What You'll Do:

• Configure and maintain Microsoft Defender for Endpoint and cloud applications, ensuring security, compliance, and alignment with organizational standards.
• Develop, implement, and manage complex scripts in PowerShell for automation, reporting, and process efficiency.
• Escalate and communicate issues in line with company processes to meet business and customer needs and provide high-quality support to internal and external stakeholders.
• Proactively keep skills updated with industry standards and emerging technologies to drive innovation in endpoint management.
• Provide technical mentorship, drive team improvement initiatives, and take on special projects as assigned to ensure operational excellence.

What You'll Need:

• Experience: Minimum of 5+ years in configuring, managing, maintaining, and troubleshooting large enterprise environments, especially within Microsoft Defender for Endpoint and good to know other Microsoft Defender stacks.
• Technical Expertise: Advanced proficiency M365 products including M365 Defender product suite and its integration with various Microsoft technologies.
• Experienced in the below different Microsoft Defender M365 suite:

Microsoft Defender for Endpoint

Microsoft Defender Vulnerability Management

Microsoft Defender for Office 365

Microsoft Defender for Identity

Microsoft Defender for Cloud Apps

• Hands-on experience on setting up M365 Defender product suite
• Core experience in handling technical administration and troubleshooting activities related to M365 Defender suite.
• Extensive knowledge on MS Defender Anti-virus and Defender Management
• Clear understanding of Malware Policies & tasks and Handling Zero Day events
• Very good understanding of SIEM and SOAR tools for example Microsoft Sentinel, Splunk.
• Excellent understanding of XDR
• Hands-on experience with security incidents and alerts, endpoint data loss prevention, threat analytics, advance hunting, self-healing and KQL
• Hands-on experience with posture management and vulnerability management
• Excellent Client / Customer Facing skills - building trusted relationships - delivering high value service
• Should have capabilities to prepare LLD, SOP, WLI and other required documents on a project
• Good to have knowledge on Microsoft Cybersecurity Reference Architecture (MCRA) & Zero trust framework
• Good to have SC-900, SC-200, SC-300 certification along with the M365 Defender Ninja modules
• Familiar with ITIL process for Incident, Request, Change management
• Analytical & Problem-Solving: Strong analytical and technical troubleshooting skills, with a proactive approach to identifying and resolving complex technical challenges.
• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to work effectively in a dynamic, team-oriented environment.
• Adaptability & Initiative: Flexible, quick adapt to changes, and eager to take on additional duties and special projects as required.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, and enabling people and their businesses.