Mass Hiring for freshers

2 weeks ago

Mumbai, Maharashtra, India Al Fahad Enterprises Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role Description

This is a full-time on-site role based in Mumbai for Customer Support Freshers. The Customer Support Representative will handle day-to-day tasks such as responding to customer inquiries, resolving issues, providing product or service information, and ensuring customer satisfaction. The role also involves managing and documenting customer interactions, escalating complex cases to senior staff, and maintaining a high level of professionalism and empathy in all interactions.

Qualifications

  • Excellent communication skills, both verbal and written
  • Strong problem-solving and troubleshooting skills
  • Ability to work efficiently in a fast-paced environment
  • Basic computer skills, including data entry and familiarity with customer support software
  • A friendly and patient demeanor, with a focus on customer satisfaction
  • Ability to work in a team and independently when required
  • High school diploma or equivalent; a college degree is a plus

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