Mass Hiring freshers

2 weeks ago

Mumbai, Maharashtra, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role Description

This is a full-time role for Customer Support Representatives at WIPRO. The position is on-site, located in Mumbai. The role involves interacting with customers, addressing their inquiries, resolving issues, and providing excellent service. Responsibilities include handling customer communications via phone, email, and chat, maintaining records of customer interactions, and working collaboratively with other team members to improve the overall customer experience.

Qualifications

  • Strong communication and interpersonal skills
  • Basic computer skills and familiarity with customer service software
  • Ability to handle high volumes of inquiries and manage time effectively
  • Problem-solving skills and the ability to think on your feet
  • Empathy and patience in dealing with customers
  • Willingness to work in an on-site role in Mumbai
  • Previous experience in customer support is a plus but not required
  • High school diploma or equivalent qualification

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