Customer Success Analyst

1 week ago

Hyderabad, Telangana, India insightsoftware Full time ₹ 5,00,000 - ₹ 12,00,000 per year
Job Description

Job Description

Shift timings pm to 2.30 am

Work mode - Work from office (Hyderabad location)

Responsibilities

  • Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn
  • Update customer health information when applicable based on negotiation and discussions with the customer
  • Create renewal offers/quotes based on contract information, customer usage, and company direction
  • Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
  • Negotiate contract terms and pricing with guidance from relevant internal departments and management
  • Maintain and update account information in CRM
  • Refer potential opportunities for expansion to our Sales team
  • Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
  • Gain a basic knowledge of insightsoftware solutions to better communicate value with customers

Competencies

  • To perform the job successfully, an individual should demonstrate the following competencies:
  • Drive & Discipline – ability to focus and work hard to achieve the right results.
  • Customer Focus - Enthusiastic about making clients successful.
  • Integrity – high ethical standards and doing the right thing even when others aren't looking. 
  • Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
  • Detail-orientation – be thorough and consistently deliver high-quality work
Qualifications

Qualifications

Qualifications

2 to 4 years' experience in Customer success or Account Management.

  • Knowledge of CRM systems, preferably Salesforce: The Customer Company 
  • Knowledge and experience reviewing and comprehending contract terms, preferably in software.
  • Ability to work in a fast-paced environment.
  • Ability to work cross-functionally with other departments and team members.
  • Comfortable in a highly autonomous role with strong organizational skills
  • Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus
  • Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
  • Excellent interpersonal and written and oral communication skills.
  • Preferred qualifications:
  • Salesforce: The Customer Company or any CRM experience
  • Experience working for a software company in the renewals or customer success department.
Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware )

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

  • Customer Success Analyst

    7 days ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Success Analyst Job Description Job Description Shift timings pm to 2.30 am Work mode - Work from office (Hyderabad location) ResponsibilitiesHandling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn Update customer health information when applicable based on negotiation and discussions with...

  • Customer Success Analyst

    1 week ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job DescriptionJob DescriptionShift timings pm to 2.30 amWork mode - Work from office (Hyderabad location)ResponsibilitiesHandling "At Risk" customers effectively is crucial for maintaining relationships and preventing churnUpdate customer health information when applicable based on negotiation and discussions with the customerCreate renewal offers/quotes...

  • Customer Success Specialist

    6 days ago

    Hyderabad, Telangana, India FalconBrick Technoligies Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Description: Customer Success Specialist Location- Bangalore, Mumbai/ Pune, Delhi Overview Given FalconBrick's business model, where our customers pay us over a period of time, Customer Success is absolutely vital to our long-term profitability. We will be successful ONLY if our customers receive 8-10x value from our product. We need a Business Analyst who...

  • Healthcare Success Analyst

    7 days ago

    Hyderabad, Telangana, India SHIVAM MEDISOFT SERVICES Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    Job Summary:We are looking for a motivated fresher with a Master's in Health Administration to join us as a Healthcare Success Analyst. The role involves working closely with hospitals to ensure they realize measurable value from our healthcare software by tracking key metrics, identifying areas of improvement, and guiding hospital teams on best...

  • Customer Success

    2 weeks ago

    Hyderabad, Telangana, India Colosseum Tech (FalconAVL) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location:HyderabadExperience:0–2 years in Customer Success / ImplementationEmployment Type:Full-timeTravel:Up to 50% for client meetings and implementationsEducation:MBA preferred (any specialization) or relevant Bachelor's degreeIndustry Experience:Transport | Facilities | HR | Enterprise SaaSCompanies to Hire From:SaaS companies, consulting firms, or...

  • Senior Customer Success Analyst

    1 week ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job DescriptionKey Responsibilities:Strategic Collaboration: Proactively partner with Customers, internal stakeholders to drive the renewal process for customer software maintenance agreements and subscriptions, ensuring alignment with business goals.Work Allocation – Should be a POC to contribute work allocation, analyse reports, trends, customer call...

  • Head of Customer Success

    19 hours ago

    Hyderabad, Telangana, India Hala Mobility Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Role:We are seeking a dynamic and strategic Head of Customer Success to lead our Customer Success team, driving customer satisfaction, retention, and growth. This role is pivotal in ensuring our customers achieve their desired outcomes while maximising the value they receive from our products/services.Key Responsibilities:Develop and execute the...

  • Customer Success Manager

    1 week ago

    Hyderabad, Telangana, India Salesforce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Lead - Customer Success

    7 days ago

    Hyderabad, Telangana, India Keka HR Payroll Software Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job SummaryAs the Team Lead for Customer Success, you will oversee and guide a team of Customer Success Managers (CSMs) to deliver an exceptional customer experience. Your primary responsibilities will include driving customer satisfaction, retention, and growth by ensuring customers achieve their goals using our product or service. You will also act as a...

  • Customer Success Software Engineer

    3 days ago

    Hyderabad, Telangana, India Matrix USA Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Success Software Engineer (Client-Facing)About the Role:As aSoftware Engineerwithin the Customer Success organization, you'll play a critical role in deploying and tailoring fraud risk scoring systems for some of the world's leading financial institutions. You'll work across diverse environments—on-premise and cloud (AWS, Azure, Google...