Youth Worker

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

About the role

HERE – Hope Empower Resilient Enable is a new program funded by Queensland Health, designed to provide early intervention and non-clinical psychosocial mental health supports. HERE program is designed to empower young people up to 18 years of age who are at risk of disconnecting due to a mental health condition. The program supports the geographical area of the Wide Bay Hospital and Health Services catchment, and team members will be located at our Bundaberg office, Hervey Bay and Agnes Water sites.

We are seeking a passionate and dedicated Youth Worker to join the Fraser Coast team. This is a full-time fixed term position until 30 June 2026. Travel within the Hervey Bay area will be required in which a company vehicle is available.

What you'll be doing

• Provide one-on-one support, mentoring and coaching to young people
• Facilitate group programs and activities to engage and empower youth
• Collaborate with other community organisations and stakeholders to deliver holistic support
• Maintain detailed case notes and records in accordance with organisational and departmental policies and procedures
• Advocate for the needs of young people and their families within the community
• Contribute to the development and implementation of youth-focused initiatives

What we're looking for

• Demonstrated experience working with youth aged up to 18, particularly those facing challenges
• Certificate IV in Youth Work, Mental Health or equivalent is desirable
• Strong communication and interpersonal skills to build rapport with clients
• Ability to work collaboratively with a geographically dispersed team, and with external partners i.e. General Practitioners, schools etc
• Empathy, patience, and a genuine passion for supporting the wellbeing of young people
• Knowledge of relevant legislation, policies, and community resources
• Current driver's licence

Our benefits include

• A fortnightly Rostered Day Off (RDO)
• Salary packaging up to $18,500 per year
• Birthday bonus day off
• Paid 2 hours per month to donate to a worthy cause of your choice
• Opportunities for advancement with our 'grow your own' approach
• Leadership programs with the Institute of Managers and Leaders
• Leaders Lab, development support for employees aspiring to leadership roles
• Workplace Chaplaincy for face to face, confidential support
• Westpac Corporate Partner program with discounted bank products and financial education
• Corporate Gym Membership offer
• Reimbursement for Working with Children and NDIS Worker screening clearances

How to apply

Submit your application today and provide your:

• Cover letter addressing the above selection criteria
• Up-to-date Resume (including 2 recent, professional referees)

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ and from culturally and linguistically diverse backgrounds.

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER with the Diversity Council Australia. Selection for all vacancies is made on the basis of merit.

The successful applicant may be required to obtain background checks prior to employment, including a Working with Children Check.

Position Description
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