Front Office Manager

1 week ago

Kanyakumari district, India The Grand Hotels Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Front Office Manager — The Grand Hotels, Kanyakumari

Company


• We redefine luxury hospitality with world-class stays, fine dining, and elegant venues.


• From grand banquet halls to open-air spaces, we create unforgettable events and celebrations.

Role (Full-time, On-site)


• Lead Front Office, Concierge, Bell Desk, and Transport operations.


• Ensure smooth arrivals/departures, VIP handling, and lobby experience.


• Coordinate room status with Housekeeping; prioritize rush/early check-ins.


• Oversee reservations, OTA coordination, upselling, and rate adherence.


• Manage cash handling, billing accuracy, and night audit oversight.


• Train, roster, and mentor the front-office team; maintain SOPs.


• Handle guest feedback/escalations and drive service recovery.


• Track KPIs (GSS, upsell, wait time, audit scores) and submit reports.


• Use PMS/POS tools for allocation, forecasting, and MIS.

Qualifications


• Proven experience as Front Office Manager/Assistant Manager.


• Strong leadership, communication, and conflict-resolution skills.


• Hands-on with PMS/reservations and basic revenue concepts.


• Knowledge of cashiering, night audit, and compliance standards.


• Degree/Diploma in Hospitality (preferred).


• English fluency; Tamil/local language an advantage.

  • • Flexibility for shifts/weekends/holidays.

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