Front Office Manager

2 days ago

Kanniyakumari, India The Grand Hotels Full time

Front Office Manager — The Grand Hotels, Kanyakumari

Company

• We redefine luxury hospitality with world-class stays, fine dining, and elegant venues.

• From grand banquet halls to open-air spaces, we create unforgettable events and celebrations.

Role (Full-time, On-site)

• Lead Front Office, Concierge, Bell Desk, and Transport operations.

• Ensure smooth arrivals/departures, VIP handling, and lobby experience.

• Coordinate room status with Housekeeping; prioritize rush/early check-ins.

• Oversee reservations, OTA coordination, upselling, and rate adherence.

• Manage cash handling, billing accuracy, and night audit oversight.

• Train, roster, and mentor the front-office team; maintain SOPs.

• Handle guest feedback/escalations and drive service recovery.

• Track KPIs (GSS, upsell, wait time, audit scores) and submit reports.

• Use PMS/POS tools for allocation, forecasting, and MIS.

Qualifications

• Proven experience as Front Office Manager/Assistant Manager.

• Strong leadership, communication, and conflict-resolution skills.

• Hands-on with PMS/reservations and basic revenue concepts.

• Knowledge of cashiering, night audit, and compliance standards.

• Degree/Diploma in Hospitality (preferred).

• English fluency; Tamil/local language an advantage.

  • • Flexibility for shifts/weekends/holidays.

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