Senior Order Management

2 days ago

R Noida, India Clarivate Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

We are looking for an Order Management & Billing Specialist for our Noida office. This role is responsible to ensure accurate and timely management of orders and credits from sales through to invoicing working closely with our internal Sales, Support, Billing and Collections teams. The successful candidate will be expected to follow Clarivate' s order processing and billing policies and procedures and is a team with the ability to work across departments

About You – experience, education, skills, and accomplishments  

  • Bachelor's degree in business, economics, accounting, finance or related field university level degree or equivalent required.

  • Minimum of 2 years of experience focusing on order to cash, billing/invoicing or subscription management with a good knowledge of CRM sales systems and/or Order to Cash/Billing system.  

  • Good knowledge of Order Management processes and business systems including SFDC preferable. 

  • Manage the complete order lifecycle, from processing agreements to ensuring accurate invoicing and timely payments

It would be great if you also had . . .  

  • Proficiency in and MS Excel is highly recommended.

  • Excellent organizational and time management skills. 

  • Experience in Accounts receivable.

What will you be doing in this role? 

  • To manage the daily handling of Orders and Credits, ensuring accuracy and timeliness in current order to cash workflow.

  • Handling order/credit requests.  

  • Manage internal queries via (SFDC) Case Management functionality. 

  • To liaise with other internal departments to resolve issues in a timely manner via meetings (phone or face to face) or SFDC Case Management functionality. 

  • To ensure that system & operational issues are communicated appropriately. 

  • Maintain knowledge of both Sales and Order Management & Billing

  • Assist with department and company projects and initiatives.  

  • Assist with system user acceptance testing

About the Team   

Our team manages the Billing/E-Billing functions and create/deliver invoices to the Clarivate clients who use Clarivate software/services. Day to day operation involves interacting with internal stakeholders like Sales, software/services operations team, Finance team, tax team, etc. for effective closure of monthly revenue cycle.

Hours of Work  

  • This is a permanent role. Work Mode: Hybrid

  • Shift timing between 2 pm-11 pm flexible (as per process/client requirement)

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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