Customer Service Executive – Travel Operations

3 days ago

Gurgaon, Haryana, India OneOrderOffer Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Position Summary:

The Travel Customer Support Executive will be responsible for handling customer inquiries, reservations, and post-booking support for flights, hotels, and travel services. The role requires proficiency in GDS (Amadeus, Sabre, or Travelport) and strong communication skills to deliver high-quality customer service for both B2B and B2C clients.

Key Responsibilities:

  • Handle inbound and outbound customer calls, emails, and chats related to travel bookings.
  • Create, modify, and cancel flight reservations using
    GDS systems.
  • Process ticket issuance, reissuance, refunds, and cancellations through BSP.
  • Assist customers with itinerary planning, fare options, and travel documentation requirements.
  • Coordinate with airlines, consolidators, and suppliers to resolve booking issues.
  • Maintain accurate customer records and ensure timely follow-up.
  • Achieve service-level targets (AHT, CSAT, FCR, etc.) and ensure a positive customer experience.

Required Skills & Qualifications:

  • Graduate in Travel, Tourism Certification -
    IATA/UFTAA
    or any related field.
  • 1–3 years of experience in a travel agency or OTA environment.
  • Hands-on experience with
    Amadeus / Sabre / Travelport
    GDS.
  • Knowledge of IATA processes (ticketing, refunds, ADM/ACM handling).
  • Strong verbal and written communication in English (additional languages preferred).
  • Customer-oriented attitude with strong problem-solving skills.
  • Ability to work in shifts (24x7 rotational if required).

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