Service Engineer

2 weeks ago

Mumbai, Maharashtra, India IndiFOSS Analytical Full time ₹ 5,00,000 - ₹ 15,00,000 per year

JOB DESCRIPTION:

  • Analytical Instrument - Service
  • Target Achievement as per KRA/KPI
  • Installation & Training to customers.
  • Exhibition Participation
  • Trail & Demo

Key Skills required :

  • Basics of Electronics and Instrumentation.
  • Knowledge of Trouble shooting of Analytical Instrumentation.
  • Able to understand the Circuit diagram and its flow and capable to trace it on PCB.
  • Knowledge of Validation and calibration of Equipment.
  • Root cause analysis of service complaints

Soft skill also required:

MS-Excel, Computer Proficiency, etc.

Non-Technical Skills required :

  • Knowledge of CRM, Review / Analyze/update CRM Data entry.
  • Expert in Data Management and Report Preparation based on requirements.
  • Root cause analysis Report preparation and Review with reporting manager and coordinate with team to resolve.
  • Able to do new Installations, preventive maintenance, remote support, telephonic support, troubleshooting of instruments deployed.
  • Warranty/AMC expiry renewal along with SCP consumption
  • Anticipate customers and Field team needs and discuss with reporting manager/department head to deliver timely response to meet their expectations.
  • Good Communication Skill.
  • Attending to corporate clients concerns & complaints and share with HOD and undertake steps for effectively resolving them.
  • Coordination with Sales and other team for smooth service support activities.

Experience: 2 - 8 yrs

Education Required: Diploma/B. Tech/BE in (Electronics / Electrical /Instrumentation)

Gender: Only Male Candidates Required

Location: Mumbai, Maharashtra

Job Type: Full-time

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